RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:
- Job Title: Cargo Warehouse Billing Agent
- Reports to: Supervisor Cargo Planning, PRM, & Scheduling
- Department: Commercial
Job Purpose
The cargo terminal billing agent shall be responsible for organizing proper monitoring of accounts receivable and ensuring timely and accurate billing of our customers٫, guaranteeing the company’s revenue. Responsible and keep close attention to details. Expect to exhibit a high level of professional ethics within supervised teamwork and be able to meet tight deadlines without compromising the quality of billing reports.
Key Duties and Responsibilities:
- Preparing and issuing invoices, billing statements, and reports.
- Make adjustments to invoices and statements as needed or required.
- Following company guidelines and billing procedures to ensure compliance.
- Monitoring accounts receivable and transactions in the system.
- Keep great records and closely track and maintain billing cycles.
- Maintaining accurate records and making updates to the system database as required.
- Work closely with the finance team to affirm whether all payments are made and have a reflection on the company’s official accounts.
- Doing daily reconciliations for all transactions performed within the warehouse and making sure all invoice amounts tally with system amounts.
- Keep or file all hard copies for invoices issued and keeps a truck for all pending unpaid invoices and send reminders to customers.
- Make sure that all checks are duly done and all requirements supporting the invoice such as AWBs, Proof of payment, and arrival notices are fully filed together with the invoice for future reference.
- Closely monitor system shipment status updates and make sure that the correct status is executed in the warehouse system.
- Resolving any errors or discrepancies with customer billing, accounts, or billing reports
- Managing new cargo terminal contracts.
- Cooperating with other teams to ensure billing accuracy.
- Helping customers in case of complaints and questions.
- Managing customer account reconciliations.
- Creating analytical reports and presenting them to line managers or senior managers.
- Participating in monthly and quarterly audits and clean-ups and should be accountable for all warehouse commercial audit queries.
- Detecting and resolving errors in billing operations and other related problems
- Perform any other duties as may be assigned by the line supervisor.
Desired Profile: Required education, Experience, and Abilities
- A minimum of a bachelor’s degree in computer domains, Business Administration, Management, Finance, Marketing, or in any related business management disciplines.
- A minimum of 1-2 years of experience working as a Billing agent or in a similar accounting position or a good financial or accounting mind for a fresher or university graduate.
- Proven experience and related knowledge of Billing is an added advantage.
- Adherence to laws and best practices in regard to dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Strong communication, including writing, speaking, and active listening
- Great customer service skills, including interpersonal conversation, patience, and empathy
- Good problem-solving and critical-thinking skills.
- In-depth knowledge of industry best practices.
- Basic math, bookkeeping, and accounting skills.
- Organization, time management, and prioritization abilities.
- Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner.
- Vast experience in managing databases and spreadsheets.
- Able to produce analytical reports presentable to all audiences.
How to apply:
- An application letter addressed to Director, Human Resources;
- Recent Curriculum Vitae;
- Copies of academic papers;
- Relevant certificates;
- A photocopy of Rwanda’s national identity card;
- Three referees
The deadline for submitting your applications is on June 15, 2023. Please send your application to recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
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