Kigali-Rwanda
TIN: 103663404
Email: resilienceinfo20@gmail.com
Phone: 0788945304
February 07, 2024
Job Title: Call Centre Agent
Job Description:
Position Overview: Resilience Professionals Ltd will hire a Call Centre Agent under Volkswagen MOVE RIDE Business and related activities, you will be at the forefront of our customer service efforts. You will handle incoming calls from customers, providing them with assistance, resolving issues, and ensuring their overall satisfaction with our services. Your role will be pivotal in maintaining positive relationships with our customers and drivers and ensuring a seamless experience with our transportation services.
Responsibilities:
- Customer Support: Provide exceptional customer service to all customers and drivers by addressing inquiries, resolving complaints, and assisting with any issues they may encounter during their ride experience.
- Handle Inbound Calls: Respond promptly to inbound calls from customers and drivers, ensuring a high level of professionalism and efficiency in addressing their needs.
- Technical Support: Assist customers and drivers with technical issues related to the MOVE Ride app, payment processing, and other platform-related inquiries.
- Booking Assistance: Assist customers and drivers with booking rides and providing information about available transportation options.
- Complaint Resolution: Investigate and resolve customer complaints in a timely and effective manner, striving to achieve a positive outcome for the customer and the company.
- Communication: Communicate effectively with customers and drivers, colleagues, and other departments to ensure a smooth flow of information and efficient resolution of issues.
- Documentation: Accurately document all customer interactions, issues, and resolutions in the company’s CRM system for future reference and analysis.
- Quality Assurance: Ensure that all interactions with customers and drivers meet company standards for customer service excellence and professionalism.
Requirements:
- A bachelor’s degree is a minimum requirement. Business related degree
- Driving License at least category B
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a customer-centric approach.
- Familiarity with transport services and mobile applications.
- Basic technical proficiency to troubleshoot common app-related issues.
- Ability to work in a fast-paced environment and handle high call volumes.
- 1 year of experience and Previous customer service or call centre experience is added value.
APPLICATION
Interested candidates should submit an application letter and CV, Degree, ID, and Driving License including 3 professional references. In ONE DOCUMENT NAME THE POSITION YOU ARE APPLYING FOR AND YOUR NAMES and send to email address:resiliencefact@gmail.com before 13th February 2024.
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