Designation: Business Development Manager
Department: Sales
Immediate Manager: Country Manager
Direct Reports: N/A
Critical Relationships: Country Director, Account Manager, Customer Experience Agent
Overall Purpose:
The Business Development Manager is responsible for generating sales for the business using a variety of sales techniques. The role involves improving the organization’s market position and achieving financial growth through short-term target achievements and long-term strategic expansion.
Key Result Areas
- Revenue Generation (60%)
- Identify new business opportunities, including new markets, growth areas, trends, customers, products, and services.
- Conduct research to identify new markets and customer needs.
- Possess a strong understanding of company products, industry competition, and market positioning.
- Lead generation by identifying new sales leads and pitching products and services.
- Promote company products/services, addressing or predicting client needs.
- Prospect for potential new clients and convert them into increased business.
- Present new products and services while enhancing existing relationships.
- Provide insights to senior management on business trends to support the development of new services, products, and distribution channels.
- Identify opportunities for campaigns and distribution channels to increase sales.
- Develop quotes and proposals.
- Prepare sales contracts ensuring adherence to legal rules and guidelines.
Expected Outcomes:
- Increased revenue.
- Increased market share.
- High customer satisfaction.
- Client Relations Management (35%)
- Ensure the smooth and successful transition of new clients to the account management team.
- Maintain and nurture fruitful relationships with existing clients.
- Deliver an excellent client experience, ensuring customer needs are met or exceeded.
- Provide an outstanding sales process, trustworthy feedback, and after-sales support.
- Offer feedback to technical staff and internal colleagues to enhance customer satisfaction.
Expected Outcomes:
- Revenue growth.
- High client retention.
- Positive company image.
- Reporting (5%)
- Submit weekly and monthly progress reports detailing achievements and areas for improvement.
- Ensure accurate data entry and management in the company’s CRM or any sales management system.
- Assist in strategizing for performance improvement.
Expected Outcomes:
- Accurate reports to aid informed decision-making.
- Enhanced performance strategies.
Competences and Skills
Core Competences
- Entrepreneurial & Commercial Thinking: Identify business opportunities, demonstrate financial awareness, and control costs while maximizing profit. Stay updated on competitor information and market trends.
- Relating & Networking: Build and maintain strong relationships with customers and internal teams. Develop effective networks of contacts inside and outside the organization.
- Delivering Results & Meeting Customer Expectations: Focus on customer needs and satisfaction, maintain high quality and productivity standards, and monitor service excellence.
Role-Specific Skills
- Technical Skills: Cold calling, networking, persuasive pitching, and sales techniques.
- Industry Experience: Proven experience as a Business Development Manager or Sales Executive in a B2B sales role in Private Companies, Financial Institutions, E-commerce.
- Personal Qualities: Strong negotiation skills, ability to build rapport, time management, planning, problem-solving skills, and superior presentation abilities.
- Technology Skills: Proficiency in MS Office and CRM software.
- Language Skills: Fluent in verbal and written English.
- Driving License Category B
Application Process:
Interested candidates should submit ONLY their C.V. and an application letter by Wednesday, 9th April 2025 via the apply button. Certificates and testimonials need NOT be attached.
*Due to the volume of applications received, only shortlisted candidates shall be contacted*
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