Business Development Manager at ISCO | Kigali: Deadline: 15-03-2024

Job Details

Organization

ISCO Intersec Security Limited

Job Title

Business Development Manager

Job Grade

F55

Department

ISCO ISP

Reports to

GM ISCO ISP

Supervises

Business Development Officers

Job Purpose

• Define and implement strategies for revenue growth and optimize business development process
  
  
  

Main Duties/Responsibilities:

• Customer Acquisition: a. Develop a growth strategy focused both on financial gain and customer satisfaction. b. Write business proposals and prepare business presentations. c. Draft and review contracts d. Participate in contract negotiation with potential clients.
• Team Leadership: a. Lead and mentor the Business Development team, providing guidance, training, and support to ensure individual and collective success. b. Use a CRM to ensure the Business Development team tracks activities in a timely manner. c. Use task management tools to create and assign action items related to customer requests and ensure that every team member is aware of their responsibilities and deadlines. d. Conduct regular team meetings to discuss ongoing customer activities, share updates, address challenges, and collaborate on solutions.
• Business Development Strategies: Develop and implement effective business development strategies to achieve company targets and objectives.
• Performance Evaluation: a. Establish and monitor key performance indicators (KPIs) for the Business Development team. b. Regularly evaluate individual and team performance against sales goals.
• Business Development Training: a. Conduct training sessions to enhance the skills and capabilities of the Business Development team. b. Provide ongoing coaching to improve performance.
• Client Relationship Management: a. Oversee account management for acquired markets and clients, by becoming their liaison for first level escalation, and address any needs and concerns as quickly and effectively as possible, towards enhancing the relationship. b. Meet with customers/clients face to face or through other channels. c. Build and maintain strong relationships with key clients and prospects. d. Collaborate with the team to identify and capitalize on upselling and cross-selling opportunities. e. Receive and respond to client emails at the same time fulfil their requests.
• Market Analysis: a. Conduct market research to identify trends, competitor activities, and potential areas for growth. b. Use insights to adapt business development strategies accordingly.
  
  
  
• Sales Forecasting: a. Work closely with the finance and operations teams to develop accurate sales forecasts. b. Provide regular updates on business development performance and projections.
• Lead Generation: a. Develop and implement lead generation strategies to ensure a consistent pipeline of new opportunities. b. Increase strategic client base through presentations and other customer acquisition strategies and tactics
• Marketing: a. Work with the management team to set the marketing strategy for the business. b. Collaborate with ISCO’s Business Development and Innovation department to optimize lead generation, upselling, and cross-selling efforts, develop strategies and tactics to grow brand awareness and market share, develop promotional strategy and activities, track the effectiveness of marketing campaigns, and report findings to the management team. c. Handle Media and PR management.
• Process Optimization: a. Review and optimize sales processes to ensure efficiency and effectiveness. b. Implement best practices for sales outreach, qualification, and closing.
• Sales Reporting: a. Prepare and present regular reports on sales performance, team activities, and market trends to senior management. b. Report on successes and areas needing improvements.
• Collaboration with Other Departments: a. Foster a collaborative environment where team members can share insights and assistance. b. Encourage open communication to address any challenges in handling customer requests.
• Budget Management: Develop and manage the sales budget, ensuring efficient allocation of resources to maximize return on investment.
  
  
  

Education and Professional Qualifications:

• Bachelor’s degree in business, Marketing, or a related field. Master’s degree is a plus

Working Experience:

• 5+ years of experience in a similar role.

Skills, Knowledge and Abilities:

• Ability to understand tech products. Experience in the IT solutions industry is a plus.
• Proven experience in business development, with a track record of successfully leading and developing Business Development teams.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with CRM tools and sales enablement technologies
• Customer-Centric Approach:
• Problem-Solving Skills:
• Strong knowledge of cybersecurity principles, practices, technologies, and tools.
• Market Knowledge
• Communication Skills
  
  
  

Internal Contacts

External Contacts

• Managers
• Department co-workers
• Other department co-workers

• Customers
• Suppliers
• General public

Key Performance Indicators

Target Area

(Key performance areas)

Measure

(To be determined between Employee & Supervisor)

Enhance Profitability

Customer Satisfaction

Internal Business Processes

Learning and Growth