Branch Manager /Dove West Apartment Karongi at The Dove Investment Company Ltd (DICo):Deadline: 24-07-2023

POSITIONS

PLACE OF WORKING

Number of Positions

SUMMARY OF KEY RESPONSIBILITIES

REQUIREMENTS

Branch Manager /Dove West Apartment Karongi

Karongi

1

• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Implementing procedures to improve services offered with the aim of attracting more customers.
• Understanding what guest expectations are and anticipating problems in order to prevent complaints.
• Acting as a link between guests and hotel management.
• Attending meetings with management to discuss problems and strategies for improvement.
• Handling cash or payments made by credit card.
• Understanding safety and emergency procedures.

Qualifications for Branch Manager

• Bachelor’s degree in Hospitality management, Business Administration, Finance, Accounting and other field related with 3 years’ experiences.
• A1 in Hospitality management with a minimum of 5 years’ experiences in hospitality.
• Often expected to have a multi-faceted personality, including leadership skills, analytical thinking, people management, multitasking, and attention to detail.