Trust Capital Kira Microfinance Plc (TC – KIRA), is a deposit-taking microfinance institution that offers bank services to clients such as advance loans, collecting depots, and other financial services.
TC – KIRA is seeking to recruit suitable candidates to fill the following vacant position:
The overall branch manager’s responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location’s revenues while minimizing risk and operational inefficiencies.
The Branch Manager is in charge of:
- Direct all operational aspects including customer service, human resources, administration, and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and branch business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of the branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
Requirements and skills and qualification
- Proven branch management experience, as a Bank Manageror similar role for at least 2 years in a financial institution,
- Sufficient knowledge of modern management techniques and best practices
- Ability to meet sales targets and production goals,
- Familiarity with the industry’s rules and regulations
- Excellent organizational skills
- Results-driven and customer-focused
- Leadership and human resources management skills
- Hold a bachelor’s degree in Business Administration, Marketing or a related field
- Hold a Bachelor’s degree in business, information systems, finance/accounting, or related fields
- Minimum of Five (5) years of recent overall branch management, sales and marketing
Interested candidates must send a cover letter and a detailed CV at e-mail: info@trustcapitalkira.com not later than 31st March 2024 midnight.
