RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:
- Job Title: Baggage Service Agent
- Reports to: Supervisor, Baggage Services
- Department: Ground Services
- Duty Station: Kigali International Airport (KIA)
Job Purpose
To ensure efficient and effective customer focus
Key Duties and Responsibilities:
- Prepare the primary lost baggage process, as well as customer enquiries, and also help to heavily increase ground staff productivity and flexibility, leading to reduced unit costs;
- Provide declaration forms to the passengers and follow-up of baggage status through internet and delivery preparation by the passenger;
- Prepare and create Property Irregularity Report (PIR) in order to search for delayed baggage in the World Tracer system;
- Create reports for received baggage and update sent or rushed baggage in the World Tracer (file status, delivery status);
- Handle misrouted baggage in a fast and effective way by checking if the bag can still be loaded on the passenger flight;
- Produce all necessary messages and baggage labels in order to forward the bag in the fastest way to its final destination;
- Maximize the timely loading of misrouted baggage and optimize department productivity
- Provide quality services and professionalism towards the passengers and the handled airlines.
Desired Profile: Required Education, Experience and Abilities:
- Bachelor’s Degree or Hospitality Diploma with a minimum of 2-year experience in the commercial, aviation or tourism industry;
- Relevant IATA, AMADEUS or World Tracer qualification would be an added advantage
- Certificate in relevant computers applications;
- Experience in service delivery in a demanding consumer service environment;
- Customer service experience in hospitality/airline industry;
- Knowledge of airport services and baggage enquiry operations;
- Commercial acumen with an overall knowledge of airline operations;
- Excellent command of English language (written and verbal) is essential;
- Pleasant and presentable;
- Process-oriented;
- Proactive and results-orientated;
How to apply:
- An application letter addressed to Director, Human Resources;
- Recent Curriculum Vitae;
- Copies of Notarized Degree/Diploma certificates
- Relevant certificates;
- A photocopy of Rwanda’s national identity card;
- Three referees
The deadline for submitting your applications is on April 07, 2023. Please send your application to recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
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