Are you ready to embark on a transformational journey in a complex IT environment that is heavily data-driven? We are seeking an exceptional individual to join us as the Application Engineer to be a part of a team that is transforming how we maintain our various applications with a quick turnaround, relevant safeguards, and an exceptional user experience.
As the Application Engineer, you will drive and implement initiatives that are geared to support and maintain the enterprise-wide and ERP applications and systems of RSSB.
If you possess a relentless commitment to operational excellence, a passion for driving change, and the ability to navigate complex organizational environments, then we invite you to join our transformative journey. In this pivotal role, you will have the unique opportunity to develop complex software applications that scale the business forward.
Reporting to the Manager, Service Delivery, the Application Engineer will be responsible for the implementation, maintenance, and ongoing support of our Enterprise and ERP applications and systems.
About RSSB
The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).
As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 1.9 trillion Rwf, which is equivalent to 17% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in providing up to 20% of liquidity for the financial sector. With approximately 12 million members in the above six schemes, encompassing close to 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.
To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.
Key Duties and Responsibilities
- Develop and implement business solutions for our business processes.
- Design, configure, and support business systems, applications, and databases.
- Troubleshoot and resolve enterprise application issues.
- Monitor and optimize system performance.
- Provide technical support and troubleshooting for existing ERP systems
- Develop and maintain documentation and procedures related to ERP systems
- Manage and maintain system security and integrity.
- Ensure compliance with applicable policies and procedures.
- Train users on enterprise system use and features.
- Collaborate with other technical staff to develop and implement solutions.
- Provide technical support to users.
- Learn new commercial solutions from vendors (ERP or any other internal application etc.)
- Provide in-house customization for IT solutions
- Work with business representatives to draft required needs which will be implemented by vendor into a digital solution
- Work on the customization of internal tools and work closely work with software vendors
- Performing analysis on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the engineering team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors and escalating serious concerns
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
- Perform any other duties related to application/system field as may be assigned from time to time
Key Qualifications and Experience
The successful candidate must have at least:
- Bachelor’s Degree in Computer Science, Information Technology, or any relevant field
- 2 years relevant experience or any similar experience in service delivery, engineering or IT support
Key Competencies
Technical Competencies:
- The incumbent must have experience implementing and supporting business applications.
- The role holder must have deep understanding of Microsoft 365 solutions, Oracle ERPs, or SAP or modern business applications
- The incumbent must have strong skills in scripting language like Python, .NET, java, TS, etc.
- The role holder must have knowledge of modern enterprise systems, applications, and databases
Behavioral Competencies:
- Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences
- Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike
- Must be open to change and adapt established methods for new uses within the institution
Additional Information
The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.
RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.
Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Thursday 13, July 2023.
In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.
RSSB is an Equal Opportunity Employer
