Description
Job Summary
Reporting to the Manager, Financial Sector Conduct and Consumer Protection, the Analyst Financial Sector Conduct and Consumer Protection shall ensure compliance with market conduct and consumer protection legal and regulatory framework, consumer protection risk management, financial sector transparency, fair treatment of consumers, responsible business conduct, empowerment of consumers and creation of a responsive environment for handling consumers’ complaints.
Key Responsibilities
- Ensure that Financial Services Providers (FSPs) act honestly, fairly and professionally in accordance with the best interests of their consumers and provide fair, orderly and transparent financial services to consumers
- Conduct the off-site and on-site examination to assess market conduct of financial services providers(FSPs);
- Conduct market monitoring, thematic reviews and mystery shopping to assess Financial Service consumers’ risks;
- Participate in putting in place adequate digital tools assisting consumers to take informed decisions such as the NBR comparator website and mobile app and ensure their regular updates;
- Participate in monitoring how financial service providers handle complaints from financial service consumers through the complaints handling system (INTUMWA Chatbot);
- Handle financial service consumer complaints escalated to the NBR;
- Participate in consumer empowerment initiatives developed by the NBR;
- Participate in drafting and review of all related consumer protection legal and regulatory frameworks including Laws, Regulations, directives and Central Bank Decisions;
- Conduct market research/surveys on issues affecting financial service consumers;
- Follow up on the recommendations provided to FSPs through onsite, offsite, thematic reviews and surveys;
- Conduct analysis on root causes of issues that affect consumers and propose any policy actions;
- Participate in the review of the inspection procedures
Qualifications, Experience and Skills
At least Bachelor’s degree in Business Administration, Finance, Accounting, Economics, business law or related field.
- At least three (3) years’ experience in the financial sector with thorough understanding of key financial products and services and risks that may affect both the financial institutions and their consumers or 3 years’ experience in auditing roles with thorough understanding of key financial products and services and risks that may affect both the financial institutions and their consumers
- Holding professional qualifications such as ACCA or CPA is an added advantage
- Female Candidates are encouraged to apply
Maximum Age:35
Competencies
- Strong analytical and discovery skills;
- Ability to perform multitasks with high level of innovation;
- Personal drive and effectiveness
- Ability to generate breakthrough solutions;
- Ability to constantly deliver excellent work
- Strong customer focus;
- Effective communication skills;
- Strong ability to work under pressure and with minimum supervision;
- Change management and implementation skills;
- Ability to utilize capacity and resources in an effective manner
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