Airport Services Agent – BZV at Rwandair: Closing Date: 2024-Sep-08

JOB ADVERTISEMENT – AIRPORT SERVICES AGENT
Job Title: Airport Services Agent
Department: Ground Services
Duty Station: Congo-Brazzaville
Job Purpose
Assist in overseeing day-to-day smooth and safe operations of flights

1. Key Duties and Responsibilities:

 Plan tasks and assign them to the ground handling staff and ensure efficient, smooth
operations
 Assist in monitoring operations/activities handled by staff/handling agents to enhance
efficient service delivery and maintain schedule integrity
 Liaise with other service providers to ensure safe operations and on-time departure
 Prepare pre/post flight departure reports for records maintenance and performance
analysis
 Brief/Debrief flight crew and handling agents to establish smooth flight operations
 Contribute to the definition and development of RwandAir products portfolio, particularly
Airport services
 Ensure all flights are handled in accordance with company standards and the country’s
laws for smooth and safe operations
 Ensure cost-effective service delivery within the agreed scope and standards.
 To ensure that staff levels and shift patterns are optimised.
 To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.
 To ensure suitability, trained/qualified/competent staff are placed through the working
areas.
 Routine monitoring of safety and quality critical activities within areas of operations.
 Place catering orders based on booked loads to meet passenger needs/expectations

2. Desired Profile: Required education, Experience, and Abilities

 A minimum of a bachelor’s degree
 Relevant IATA/AMADEUS World Tracer qualification
 Certificate in relevant computer applications
 Experienced delivering service in a demanding consumer service environment
 Customer service experience hospitality/airline industry
 Knowledge of airport services and baggage enquiry operations.
 Commercial acumen with an overall knowledge of airline operations.
 An excellent command of the English language (written and verbal) is essential.
 Process oriented
 Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.
 Fluency in English and knowledge of French is an added advantage

3. How to Apply:

 An application letter addressed to the Chief HR & Administration Officer;
 Recent Curriculum Vitae.
 A photocopy of the Passport/National ID.
 Copies of Degree/Diploma certificates
 Copies of relevant certificates.
 Three referees
The deadline for submitting application documents (Only PDF Format) is September 08, 2024.
Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.

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