JOB ADVERTISEMENT – AIRPORT SERVICES AGENT
Job Title: Airport Services Agent
Department: Ground Services
Duty Station: Congo-Brazzaville
Job Purpose
Assist in overseeing day-to-day smooth and safe operations of flights
1. Key Duties and Responsibilities:
Plan tasks and assign them to the ground handling staff and ensure efficient, smooth
operations
Assist in monitoring operations/activities handled by staff/handling agents to enhance
efficient service delivery and maintain schedule integrity
Liaise with other service providers to ensure safe operations and on-time departure
Prepare pre/post flight departure reports for records maintenance and performance
analysis
Brief/Debrief flight crew and handling agents to establish smooth flight operations
Contribute to the definition and development of RwandAir products portfolio, particularly
Airport services
Ensure all flights are handled in accordance with company standards and the country’s
laws for smooth and safe operations
Ensure cost-effective service delivery within the agreed scope and standards.
To ensure that staff levels and shift patterns are optimised.
To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.
To ensure suitability, trained/qualified/competent staff are placed through the working
areas.
Routine monitoring of safety and quality critical activities within areas of operations.
Place catering orders based on booked loads to meet passenger needs/expectations
2. Desired Profile: Required education, Experience, and Abilities
A minimum of a bachelor’s degree
Relevant IATA/AMADEUS World Tracer qualification
Certificate in relevant computer applications
Experienced delivering service in a demanding consumer service environment
Customer service experience hospitality/airline industry
Knowledge of airport services and baggage enquiry operations.
Commercial acumen with an overall knowledge of airline operations.
An excellent command of the English language (written and verbal) is essential.
Process oriented
Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.
Fluency in English and knowledge of French is an added advantage
3. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae.
A photocopy of the Passport/National ID.
Copies of Degree/Diploma certificates
Copies of relevant certificates.
Three referees
The deadline for submitting application documents (Only PDF Format) is September 08, 2024.
Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.
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