Kigali-Rwanda
TIN: 103663404
Email: resilienceinfo20@gmail.com
Phone: 0788945304
February 07, 2024
Job Title: Airport Front Desk
Job Overview: As an Airport Front Desk for Volkswagen transport service, you will serve as the primary point of contact for passengers seeking transportation services at the airport. Your role is essential in providing excellent customer service, facilitating bookings, and ensuring a seamless experience for travellers using Volkswagen Cars. You will represent our brand at the airport and contribute to enhancing our reputation for reliability and customer satisfaction.
Key Responsibilities:
- Greet passengers arriving at the airport and help with their transportation needs.
- Provide information about transport services, including price, and vehicle options.
- Assist passengers in booking rides, arranging pickups, and coordinating transportation to their destinations.
- Manage bookings, reservations, and changes for passengers using Volkswagen Cars services.
- Coordinate with drivers and dispatchers to optimize ride allocation and scheduling.
- Handle passenger inquiries, requests, and complaints promptly and professionally.
- Address any issues or concerns raised by passengers with empathy and a problem-solving attitude.
- Provide support to passengers with special needs or specific travel requirements.
- Serve as a liaison between passengers, drivers, and the operations team.
- Communicate effectively via phone, email, and in-person interactions.
- Maintain awareness of airport safety and security protocols to ensure passenger and staff safety.
Requirements:
- A bachelor’s degree is a minimum requirement. Business related degree
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a customer-centric approach.
- Familiarity with transport services and mobile applications.
- Basic technical proficiency to troubleshoot common app-related issues.
- Ability to work in a fast-paced environment and handle high call volumes.
- 1 year of experience and Previous customer service or front desk experience is added value.
Interested candidates should submit an application letter and CV, Degree, ID, including 3 professional references. In ONE DOCUMENT NAME THE POSITION YOU ARE APPLYING FOR AND YOUR NAMES and send to email address:resiliencefact@gmail.com before 13th February 2024.
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