Agency Banking Manager at Urwego Bank PLC | kigali: Deadline: 01-03-2023

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Job Description for the Agency Banking Manager 

LOCATION:

Head Office, Kigali

LEVEL:

5

REPORTS TO:

Director of Business

DIRECTLY SUPERVISES:

4




JOB SUMMARY

The role holder will have the principal responsibility for

-Overseeing Agent recruitment, Registration, and Activation.

-Job Holder will ensure that all gents recruited are transacting, Increased volumes of Deposits and Withdrawal Transactions,

– Observing policies and Procedures guiding Agency Banking,

– In-depth due diligence of Agents before Onboarding,

– Timely resolution of any disputes arising between agents and clients or agents and the Bank

– Complying with AML Guidelines

– Complying with Consumer protection policies and Procedures


Agency Banking t Manager Profile:

  • Personal confession of Christian faith and commitment to the mission and vision of Urwego
  • Bachelor’s degree in business, marketing, economics,  international development, or a related field
  • 5+ years of relevant management experience, preferably in microfinance, agent banking, or the financial services industry in an African or international context
  • Experience and/or training in agent banking or agent banking management
  • Expert-level knowledge of banking regulatory framework and guidelines on Agent banking.
  • Experience with developing, tracking, and analyzing financial operational and portfolio metrics.
  • Experience with developing strategic goals for a team to ensure portfolio quality and growth.
  • Experience with recruiting and retaining team through members through performance development and coaching.
  • Excellent interpersonal skills, including the ability to collaborate and communicate effectively with local and international teams
  • Ability to lead and work independently
  • Ability to liaise across departments, cultures, and time zones. International experience and care ross­ cultural skills strongly preferred
  • Excellent oral, written, and public communication skills; excellent visual communication skills
  • Self-motivated with a track record demonstrating the capacity to lead project teams and prioritize multiple deadlines
  • Excellent time management skills demonstrating the capacity to coordinate, implement, and balance
  • Proficiency in Microsoft Office Programs – Word, Excel, and PowerPoint
  • Willingness to travel domestically, understanding the importance of connecting with clients and staff directly.
  • Fluency in English and Kinyarwanda
  • Understanding of Rwanda’s marketing environment and industry, knowing industry leaders, agencies, and other potential business partners.


Requirements Documents

  • Notarised copies of Academic Qualifications
  • Criminal record clearance
  • Recommendation from the Priest /Pastor
  • Statement of Faith
  • Motivation letter and updated CV

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