Job Title: Account Manager
Department: Operations
Reports To: Operations Manager
Location: Musanze, Rwanda (on site)
Company: Credit Jambo Ltd
About Credit Jambo Ltd
Credit Jambo Ltd is a Rwandan financial technology company committed to promoting financial inclusion by providing accessible, flexible, and data-driven micro-loan solutions to individuals and small businesses. We empower our clients through innovative financial services that foster trust, transparency, and economic growth.
Position Summary
The Account Manager (AM) plays a dual role in driving sales growth and managing customer relationships. This individual ensures Credit Jambo’s clients are well-served, supported, and continuously engaged throughout their financial journey. The AM will oversee client accounts, monitor loan portfolio performance, promote our products, and lead the Customer Experience Officer to maintain high satisfaction and retention rates.
This role suits a proactive relationship-builder who thrives on achieving targets, solving client challenges, and delivering value that deepens customer trust.
Key Responsibilities
- Account Management
- Serve as the main point of contact for assigned clients, building strong, trust-based relationships.
- Maintain accurate and up-to-date client records in JAMP360 and other company systems.
- Educate clients on product features, loan terms, and repayment options to support financial literacy.
- Ensure timely service delivery and effective coordination between departments.
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Loan Portfolio Monitoring
- Monitor the performance of assigned loan portfolios, track repayments, and flag potential delinquencies.
- Collaborate with the CX Officer to follow up on overdue loans through calls, visits, and reminders.
- Conduct periodic portfolio reviews to evaluate repayment behavior and client performance.
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Sales and Account Growth
- Identify and pursue new business opportunities with existing and potential clients.
- Promote Credit Jambo’s products through upselling, cross-selling, and referrals.
- Participate in field outreach, marketing, and activation campaigns.
- Achieve individual and departmental sales and revenue targets.
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Customer Relationship Management
- Lead and guide the Customer Experience Officer in handling client support and onboarding activities.
- Work closely with Operations, IT, and Product teams to resolve client issues and improve service quality.
- Collect and relay customer feedback to help refine Credit Jambo’s products and processes.
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Reporting and Compliance
- Generate daily, weekly, and monthly performance reports.
- Maintain confidentiality of customer and financial data.
- Ensure all client engagements comply with internal policies and regulatory standards.
Key Performance Indicators (KPIs)
- Loan recovery rate & Portfolio at Risk (PAR).
- Customer retention and satisfaction scores.
- Monthly and quarterly sales performance.
- Number of active, well-performing accounts.
- Accuracy and timeliness of reporting.
Qualifications and Experience
- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- 2–3 years of experience in account management, relationship management, or sales.
- Background in financial services or fintech is a strong advantage.
- Excellent communication, negotiation, and presentation skills.
- Proven track record in achieving sales and retention targets.
- Proficiency in English and Kinyarwanda; French is an added advantage.
- Computer literacy with MS Office and digital lending systems (e.g., JAMP360).
Core Competencies
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- High level of integrity, confidentiality, and professionalism.
- Customer-centric mindset and teamwork spirit.
- Strong organizational and follow-up skills.
If this role resonates with you, we’d love to hear from you.Â
Submit your application here
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