Position Overview
Our client, an established organization in the automotive sector, is seeking an experienced Aftersales (Dealership) Manager to lead workshop operations and the parts and accessories function. The successful candidate will oversee day-to-day service delivery, team performance, inventory accuracy, customer satisfaction and departmental profitability.
Key Responsibilities
Workshop Operations
Lead daily workshop operations to deliver timely, high-quality vehicle maintenance and repair services.
Allocate work to technicians, monitor productivity and efficiency, and conduct quality checks on completed jobs.
Oversee workshop tools, equipment, facility upkeep, and adherence to safety and environmental requirements.
Coordinate staff training, supervision and performance evaluations.
Parts & Accessories
Manage parts and accessories stock levels, inventory records, stock audits, storage and labelling.
Coordinate cost-effective procurement and timely supply of parts; manage supplier relationships.
Ensure efficient parts counter service for technicians and customers, and reduce obsolete or slow-moving stock.
Develop initiatives to increase parts and accessories sales and maintain effective product displays.
Customer Experience
Build strong customer and stakeholder relationships through responsive, professional service.
Provide accurate quotations and technical guidance on parts and services.
Resolve complaints and escalated service issues promptly and constructively.
Promote relevant accessories and value-added products.
Business Performance & Compliance
Monitor and report on workshop productivity, turnaround time, parts availability, inventory turnover, accessories sales and customer satisfaction.
Manage departmental budgets, cost controls, pricing and profitability.
Maintain compliance with health, safety and environmental requirements.
Collaborate with sales, logistics and finance teams to align operational objectives.
Qualifications & Experience
Bachelor’s degree or National Diploma in Engineering, Automotive Technology or a related field.
Automotive certification or a relevant managerial certificate (essential).
Valid driver’s licence.
At least five years of automotive aftersales experience, including three years in a supervisory or management role.
Practical experience using dealership management systems.
Required Skills & Competencies
Strong technical understanding of vehicles, repair procedures, parts and equipment, including warranty processes and manufacturer guidelines.
Commercial acumen, analytical thinking, negotiation and problem-solving skills.
Experience with inventory management and dealership systems; proficiency in Microsoft Word, Excel and PowerPoint.
Effective leadership, coaching, performance management, organisation and time management.
Excellent written and verbal communication, customer service, stakeholder engagement and conflict resolution.
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