- Partner Success Coordinator, AI
Partner Success Coordinator, AI
Job Title: Partner Success Coordinator, AI
Reports To: Manager, Product & Engineering, AI (UGHE, CTLT)
Location: University of Global Health Equity (UGHE), Rwanda, with ongoing travel to COMS-A member institutions
Purpose of the Job
Reporting to the Deputy-Chair, CTLT Manager, Product & Engineering, the Partner Success Coordinator leads needs assessments across the COMS-A network and prepares partner institutions to launch and adopt OneSpaceAfrica (OSA). OSA is designed so that every partner institution has accompaniment as it adopts the platform, with a partner success coordinator as its point of support. The role
(i) runs needs assessments with students, faculty, clinical staff, and deans at UGHE and COMS-A member institutions,
(ii) assesses each institution’s readiness and prepares it for launch, and
(iii) supports schools after launch and brings what it learns from partners into product and evaluation decisions.
Key Responsibilities
- Own needs assessments across the COMS-A network, from planning through problem statements, user need profiles, and institutional demand and readiness findings;
- Lead structured interviews and site visits with students, faculty, clinical staff, and deans at UGHE and COMS-A member institutions, and the thematic analysis that identifies the most pressing problems they face;
- Run institutional readiness surveys, with follow-up calls with deans or designated leads to record demand and priority use cases;
- Brief and direct the needs-assessment consultant(s) on the fieldwork and coordinate their work across sites (the Strategic Operations Manager engages and manages the consultants);
- Â Coordinate data-sharing agreements with participating institutions before data collection begins, covering ownership, consent, and de-identification, with preliminary regulatory review from the regulatory consultant and final approval from UGHE’s contracts team;
- Assess each institution’s readiness for launch, maintaining a checklist of the resources schools need and plans for closing gaps, with technical input from the Infrastructure and DevOps Engineer;
- Prepare partner institutions for launch, including onboarding plans and training for faculty and students;
- Support schools after launch, tracking adoption, identifying recurring implementation barriers across institutions, and resolving issues with the product and engineering team;
- Develop repeatable onboarding and accompaniment approaches so that partner support can scale across the COMS-A network;
- Bring partner input into product and evaluation decisions, sharing findings with the product team for use-case prioritization and with the Strategic Operations Manager for the evaluation framework;
- Work with COMS-A, which leads site selection, institutional accompaniment, and network coordination, and share findings with the COMS-A network.
Key Deliverables
- Completed needs assessments for UGHE and COMS-A member institutions, including problem statements, user need profiles, and institutional demand and readiness findings
- Data-sharing agreements in place with participating institutions before data collection begins
- Up-to-date launch readiness checklists and gap-closure plans for each partner institution
- Onboarding plans and faculty and student training delivered for each launching institution
- Regular adoption tracking and reporting on recurring implementation barriers, shared with the product and engineering team
- Repeatable onboarding and accompaniment approaches documented for use across the COMS-A network
Qualifications, Knowledge, and Skills
a. Education
- Bachelor’s degree required.
b.Experience
- 4+ years of experience in partner or customer success, program implementation, or field research, preferably in higher education, health professions education, or global health
- Experience designing and running qualitative research, including semi-structured interviews and thematic analysis, and structured surveys
- Experience driving adoption of a software product or digital platform, including onboarding, training, and tracking usage after launch
- Experience managing consultants or field teams
- Project management experience, with the ability to track milestones across multiple sites and surface risks early
c. Technical competencies
- Excellent oral and written communication skills in English; English proficiency required
- Fluent French required; Kinyarwanda proficiency preferred
d. Behavioral competencies
- Ability to build working relationships with deans and senior faculty across institutions and countries
- Willingness to travel regularly to COMS-A member institutions
How to Apply
Applicants should provide: (1) curriculum vitae, (2) degree, (3) a cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.
University of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Organizational Profile
UGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse, and Sexual Harassment
At UGHE, we are committed to ensuring that those who benefit from our work—including community members—as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.
UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
2. Strategic Operations Manager, AI
Strategic Operations Manager, AI
Description
Job Title: Strategic Operations Manager, AI
Reports To: Head of Learning.ai (UGHE, CTLT)
Location: University of Global Health Equity (UGHE), Rwanda
Purpose of the Job
Reporting to the Head of Learning.ai (UGHE, CTLT), the Strategic Operations Manager owns the measurement framework and reporting for the Learning.ai portfolio, including the OneSpaceAfrica (OSA) platform and the eLearning program. The role (i) defines and tracks the metrics that show whether OSA is working, including the quality, reliability, safety, and fairness of its AI-enabled features, (ii) builds the outcomes and evaluation framework used to report results to partners, including COMS-A, and to donors, and (iii) works with the team to turn OSA performance data into findings for academic publication. The role also contributes to the design of needs assessments across the COMS-A network.
Key Responsibilities
- Own the Learning.ai measurement framework, defining the core metrics used to evaluate OSA and the broader portfolio, including engagement, efficacy, efficiency, and AI performance, and setting the targets the team is held to. This includes the outcomes used to assess AI quality, reliability, safety, bias and fairness, and human review effectiveness;
- Track progress against targets with the Head of Learning.ai and the Manager, Product & Engineering, holding the roadmap accountable to evidence without owning the roadmap itself;
- Define what AI and product outcomes need to be measured, and works with engineering so the platform captures the data evaluation requires. Product decisions, instrumentation, and the roadmap stay with the Product and Engineering team;
- Lead evaluation design for each funding phase, including primary and secondary outcomes, a baseline and comparator approach drawing on pilot usage and infrastructure data, implementation fidelity measures, adoption and usage thresholds, AI performance and safety measures, and the success thresholds that would justify further investment. Contribute faculty time and cost metrics, including cost per site and cost per student, to funding proposals;
- Contribute to needs-assessment design, working with the Partner Success Coordinator on interview and survey instruments so that findings can feed the evaluation framework;
- Hire and manage the Phase 0 needs-assessment consultant(s) and the Senior Advisor, Metrics, Analytics, and AI Evaluation, and hold them to their terms of reference. Day-to-day direction of needs-assessment fieldwork sits with the Partner Success Coordinator;
- Design the data strategy for performance management, determining what the OSA platform captures directly and what comes from surveys, interviews, and other faculty and student input, first at UGHE and then across the COMS-A network;
- Co-own the data management plan with the Infrastructure and DevOps Engineer, covering de-identification, data deposit, and the ethics approval required before platform data is used for research;
- Lead reporting to partners, donors, and internal leadership, and set the guardrails for how OSA results are reported externally;
- Prepare OSA performance findings for academic publication, working with the team on analysis and write-up;
- Work with external advisors, CTLT, COMS-A, and PIH’s monitoring and evaluation team to ground Learning.ai’s measurement approach in established practice.
Key Deliverables
- Approved Learning.ai measurement framework, with defined metrics, targets, and AI quality, reliability, safety, and fairness measures
- Evaluation design for each funding phase, including baseline, comparator, and success thresholds
- Data strategy and data management plan in place, with ethics approval secured before platform data is used for research
- Timely and accurate reporting to partners, donors, and internal leadership
- OSA performance findings prepared for academic publication
Qualifications, Knowledge, and Skills
a. Academic qualifications
Bachelor’s degree required in a quantitative or research-oriented field (e.g., Statistics, Economics, Public Health, Social Science, Data Science, or Business); master’s degree preferred
b. Experience
- Experience designing or managing program evaluation, M&E, or impact measurement; experience in education, global health, or international development preferred
- Experience measuring or evaluating digital or AI-enabled systems, including the ability to work with technical and domain experts to define meaningful measures of quality, reliability, safety, and fairness
- Experience with research design and ethics review, including baselines, comparators, and governance of personal data
- Project management experience, including scoping work and managing external consultants
c. Technical competencies
- Strong quantitative skills, with experience defining metrics, building reporting, and turning data into recommendations for decision-makers
- Comfortable working with product and engineering teams to define what data needs to be captured and how
- Excellent oral and written communication skills in English; English proficiency required
- French and/or Kinyarwanda proficiency preferred
d. Behavioral competencies
- Â Ability to work effectively in a team in a complex, fast-paced environment
- Â Exceptional interpersonal skills, including the ability to interact professionally with culturally diverse staff, partners, and clients
- Â Flexibility and agility
- Â Passion for social justice and global health
How to Apply
Applicants should provide: (1) curriculum vitae, (2) degree, (3) a cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.
University of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Organizational Profile
UGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse, and Sexual Harassment
At UGHE, we are committed to ensuring that those who benefit from our work—including community members—as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.
UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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3. Infrastructure and DevOps Engineer, AI
Infrastructure and DevOps Engineer, AI
Description
Job Title: Infrastructure and DevOps Engineer, AI
Reports To: Manager, Product & Engineering, AI (UGHE, CTLT)
Location: University of Global Health Equity (UGHE), Rwanda
Purpose of the Job
Reporting to the Manager, Product & Engineering, the Infrastructure and DevOps Engineer focuses on the security, hosting, and integration of the OneSpaceAfrica (OSA) platform as it expands from UGHE to institutions across the Consortium of Medical Schools in Africa (COMS-A). The role works alongside the frontend and backend engineers and owns the day-to-day operation, reliability, automation, and security implementation of OSA’s cloud infrastructure. It (i) works on the cloud infrastructure the platform runs on, so that environments are reproducible, monitored and recoverable, (ii) helps protect platform data, including privacy, security, and data sovereignty by institution and country, and (iii) helps build infrastructure that can serve many institutions, including those with limited connectivity, and (iv) prepares each partner institution technically for launch and integrates OSA with its systems. OSA is designed for rollout across a variety of regulatory environments, resource constraints, and access requirements. Each new institution and country adds its own requirements for data hosting, privacy, and integration. The first year of the role is the UGHE platform: bringing infrastructure fully under version control, establishing monitoring and alerting, proving recovery, and making environments reproducible. The multi-institution work follows from that foundation. Learning.ai is a growing team and several of the roles referenced here are being recruited alongside this one.
Key Responsibilities
- Works on the cloud infrastructure end to end, including networking, compute, storage and databases, defined in code and deployed through a reviewed pipeline rather than by hand.
- Maintains the development, staging and production environments, keeping them consistent and reproducible.
- Maintains monitoring, alerting, and incident response, so that failures are detected by the platform rather than reported by a user, and so that alerts reach a person.
- Maintains backup and recovery, including tested restores rather than configured backups.
- Tracks infrastructure cost by environment and service, and flags where it is growing faster than use.
- Owns the implementation of infrastructure and platform security controls, including identity and access controls, encryption, secrets management, vulnerability management, infrastructure protection, security monitoring, and technical controls required for data hosting and data sovereignty. Legal, regulatory, and policy interpretation remains with UGHE’s contracts team and the regulatory advisor.
- Works with the Strategic Operations Manager on the data management plan and implements data protection for research use, including de-identification with a stable pseudonymous identifier, separation of personal practice data from institutional content, and exclusion of student-uploaded material from any shared dataset.
- Manages vendor and third-party risk, including OSA’s dependence on third-party AI model APIs.
- Leads technical incident response and business continuity planning, including runbooks for outages, security incidents, breaches, and other disruptions, and coordinates security testing, vulnerability remediation, and follow-up actions with the engineering team.
- Designs and implements infrastructure for scalability and multi-tenancy, so that new institutions can be onboarded without a separate build for each one, with major architecture and security decisions reviewed with the Manager, Product & Engineering and, where appropriate, the Senior Advisor, Engineering and Infrastructure.
- Supports the platform’s low-bandwidth and offline commitments on the infrastructure side, working with the frontend and backend engineers, who own the application side.
- Monitors infrastructure performance from pilots through wider rollout, and shares the data with the Strategic Operations Manager for evaluation baselines.
- Leads technical readiness assessments at partner institutions, evaluating connectivity, device access, and data systems, and identifying the gaps to close before launch, working with the Partner Success Coordinator.
- Assesses the technical feasibility of proposed features and use cases against each institution’s readiness.
- Handles systems integrations with partner institutions, including identity and single sign-on, and guides frontline engineering support, including consultants, on data, security, and integration issues.
Qualifications, Knowledge, and Skills
a. Academic qualifications
- Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, Information Technology, Human-Computer Interaction, or a related field.
b. Experience
- 2+ years of professional experience in software engineering, infrastructure, cloud engineering, security, or DevOps work, with demonstrated hands-on responsibility for production systems
- Familiarity with research data practices such as de-identification and consent management; experience with health or education data preferred
- Exposure to third-party vendor and API risk management preferred
- Exposure to multi-tenant or multi-institution platform architecture preferred
- Experience building for low-bandwidth or offline-first environments preferred
- Experience with cloud infrastructure (AWS preferred), identity and single sign-on integration, CI/CD, monitoring, and incident response
- Experience with infrastructure as code, Terraform preferred
- Preferably with experience in systems relevant to education and digital learning, with exposure to Learning Management Systems (LMS) or similar platforms.
- Preferably with exposure to AI and machine learning concepts, and comfort working with modern AI-powered tools or frameworks.
c. Technical competencies
- Solid foundation in cybersecurity and data privacy in a software product, including encryption, access controls, and vulnerability management
- Strong technical skills and willingness to troubleshoot problems as they arise
- Ability to explain technical requirements to non-technical staff at partner institutions
- Excellent oral and written communication skills in English; English proficiency required
- Â French and/or Kinyarwanda proficiency preferred
d. Behavioral competencies
Excellent communication and teamwork skills; this is a collaborative team and clear communication is as valued as clean code.
Curiosity, adaptability, and a genuine commitment to continuous learning.
How to Apply
Applicants should provide: (1) curriculum vitae, (2) degree, (3) a cover letter describing your interest in UGHE and relevant experience. Please upload these under the ‘Additional Files’ tab on the application page.
University of Global Health Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Organizational Profile
UGHE is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.
Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse, and Sexual Harassment
At UGHE, we are committed to ensuring that those who benefit from our work—including community members—as well as our students, contractors, staff, and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.
UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By applying, the job applicant confirms their understanding of these recruitment procedures.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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