3 jobs of Nurse in Pediatrics/CDC at CHUB:Deadline: Sep 17, 2026

By
B. Claire
-
0
634
Job Description
Interview IECMS users during telephone calls to obtain information useful in providing effective solutions
• Manage inbound calls to ensure effective and timely resolution of IECMS user issues
• Place outbound calls to verify IECMS users satisfaction
• Escalate complex issues to more experienced IECMS team for proper resolution • Support personnel, and act as focal point when endusers face hardware, software, or system issues • Provide phone, remote access, and desktop support to IECMS users.
• Track assigned tasks throughout problem solving life cycle using the institution’s Help Desk system. Must maintain accurate and timely service tickets.



• Maintain records of inquiries or complaints as well as logs of interaction with customers • Calm end-users and ensure their challenges or issues are addressed properly . perform any other task directed by his/her supervisor NB: having Minimum of 1 year of experience in an IT Support and/or call center environment, especially in ICT industry
• Previous experience in a customer support role
• Having experience in Desktop Support, Network Administration, System Administration are added advantage , Certifications in A++, N++, MCIP, MCSA, CCNA are added advantage Key technical skills & knowledge required: • Knowledge of customer service practices and principles
• Excellent data entry and typing skills • Superior listening, verbal, and written communication skills • Demonstrate decisiveness in resolving problems, making decisions and identifying priorities; Good analytical skills and problem solving techniques
• Good interpersonal communication skills and ability to work with others under pressure and solve problems • End-users focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• The ability to learn quickly and work with minimum supervision;



Required Qualifications

Bachelor’s Degree in Software Engineering

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Computer Science

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Computer Engineering

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Electronics and Telecommunication Engineering

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Information Systems

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Information Technology

Bachelor’s(A0)

1 years of experience required

Bachelor’s Degree in Business Information Technology

Bachelor’s(A0)

1 years of experience required

Bachelor of Business and information communication technology

Bachelor’s(A0)

1 years of experience required

Advanced diploma (A1) Computer application

Diploma(A1)

1 years of experience required

Advanced diploma(A1) in information technology management

Diploma(A1)

1 years of experience required

Advanced diploma (A1) in science in information technology

Diploma(A1)

1 years of experience required

Advanced diploma(A1) in business information

Diploma(A1)

1 years of experience required



Required Competencies
Digital literacy skills
Team work and team building skills;
Writing and reading skills
Interpersonal skills
Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential or sensitive nature
Ability to maintain discretion and confidentiality
Confidentiality, ethical and teamwork skills;
High level of integrity, confidentiality and professional ethics;
High level of integrity and professional ethics;
High level of integrity, ethics and confidentiality
Flexibility Skills
Teamworking ability
Ability to work under minimal supervision
Creativity and Innovation
High sense of responsibility and integrity









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