1.Title: Receptionist – Front Office Department
Department: Front Office
Employer: Mantis Kivu Marina Bay Hotel
Location: Rusizi (Kamembe), Western Province, Rwanda
Reports to: Front Office Supervisor / Front Office Manager
Posting Date: 29 January 2026
Application Deadline: 5th February 2026
About Mantis Kivu Marina Bay Hotel
Mantis Kivu Marina Bay Hotel is a luxury lakeside hospitality property in Rusizi, Kamembe, delivering warm Rwandan hospitality elevated by international service standards. Our commitment to excellence ensures unforgettable guest experiences, supported by sophisticated interiors, seamless operations, and meticulous attention to detail.
Main Role Purpose
The Receptionist is the first point of contact for all guests, embodying the standards of a luxury hotel. This role ensures a seamless, professional, and welcoming check-in and check-out experience, while supporting the Front Office team in delivering exceptional service.
Key Responsibilities
Guest Services & Reception
- Welcome and greet guests with professionalism and warmth, reflecting the hotel’s luxury standards.
- Handle guest check-ins and check-outs efficiently, ensuring a smooth process.
- Manage reservations, room assignments, and special requests accurately.
- Provide guests with information on hotel facilities, services, and local attractions.
- Attend to guest inquiries, complaints, and requests promptly, ensuring high satisfaction.
- Maintain a polished and organized front desk area at all times.
Front Office Operations Support
- Answer and route incoming calls professionally.
- Coordinate with housekeeping, concierge, and other departments to ensure guest needs are met.
- Maintain accurate guest records, reports, and daily logs.
- Assist with billing, payment processing, and reconciliation.
- Support the Front Office team during peak hours and busy periods.
Team Collaboration & Training
- Work closely with other Front Office colleagues to maintain consistently high service standards.
- Support new team members with training and guidance on luxury service procedures.
- Participate in team meetings and continuous learning initiatives.
- Perform other reasonable duties as assigned by Front Office Supervisor or Manager.
Minimum Qualifications & Experience
Education
- Advanced Diploma (A1) or Bachelor’s degree in Hospitality Management, Tourism, or a related field.
Experience
- At least above 1 year of experience in hospitality, preferably in front desk, guest relations, or reception, ideally within a luxury or upscale setting.
- Skilled and experienced in using Opera Cloud PMS.
- Fluency in English and Kinyarwanda is required; French and Swahili are an added advantage.
Key Skills & Competencies
- Polished communication and interpersonal skills suitable for a luxury setting.
- Strong guest service orientation and professional demeanor.
- Proficiency in Opera Cloud and other booking/reservation systems.
- Ability to manage reservations, check-ins/check-outs, and front desk operations efficiently.
- Team player with a flexible, proactive, and solution-oriented approach.
- Attention to detail, organization, and multitasking abilities.
Work Environment
- Fast-paced, luxury-focused front office environment.
- Emphasis on teamwork, service excellence, and continuous learning.
- Full-time, on-site role within a sophisticated hospitality setting.
What We Offer
- Employment in accordance with hotel policies and procedures.
- A professional and elegant working environment that supports learning and career growth.
- Opportunities for professional development within a luxury hospitality setting.
Safeguarding & Equal Opportunity
Mantis Kivu Marina Bay Hotel is an equal opportunity employer. We value diversity and do not discriminate on the basis of gender, origin, disability, religion, or any other protected characteristic. Background checks and reference verifications may be conducted for the selected candidate.
Required Application Documents
Interested candidates should submit the following documents in one merged PDF file:
- Application letter addressed to Mantis Kivu Marina Bay Hotel HR
- Updated Curriculum Vitae (CV)
- Copy of academic qualifications
- Copy of relevant professional certifications (if any)
Application Submission
Interested candidates are invited to submit their applications via email to:
Email: hrofficer@mantiskmb.com
Only shortlisted candidates will be contacted for interviews
Attachment:attachment_file_2c377c6728c03e4a005e
- Assistant IT Officer
Department: Information Technology(IT)
Employer: Mantis Kivu Marina Bay Hotel
Location: Rusizi (Kamembe), Western Province, Rwanda
Reports to: IT Officer / IT Manager
Posting Date: 29 January 2026
Application Deadline: 5th February 2026
About Mantis Kivu Marina Bay Hotel
Mantis Kivu Marina Bay Hotel is a lakeside hospitality property located in Rusizi, Kamembe delivering warm Rwandan hospitality supported by international service standards. The hotel is committed to operational excellence, data security, innovation, and guest satisfaction through reliable and efficient technology systems.
Main Role Purpose
The IT Assistant Officer supports the daily IT operations of the hotel by ensuring the smooth functioning of technology infrastructure, systems, and guest-facing applications. The role contributes to system reliability, data protection, and timely technical support in accordance with hotel policies and best practices.
Key Responsibilities
IT Operations & Support
- Provide first-level technical support for hardware, software, and network-related issues. • Monitor, manage, and resolve IT support requests in a timely manner.
- Create and submit daily IT incident reports to the IT Officer.
- Escalate unresolved or critical IT issues to the IT Officer for further support.
- Support the deployment, upgrade, and maintenance of hotel systems including PMS, POS, and CRM platforms.
Systems, Network & Infrastructure
- Assist in installing, repairing, and maintaining CCTV cameras, access points, switches, and servers.
- Make RJ45 patch cords, keystones, and run network cabling during IT operations.
- Support audiovisual equipment setup including mixers, projectors, speakers, microphones, and conference room systems.
- Ensure smooth operation of guest-facing technologies such as Wi-Fi and entertainment systems.
- Ensure server rooms and IDFs are clean, organized, and well maintained.
IT Assets & Security
- Control and maintain IT assets including printers, IP phones, computers, and POS workstations.
- Conduct weekly cleaning and basic maintenance of IT devices.
- Apply and uphold data protection and system security standards in line with IT Officer/Manager directives.
- Assist with IT inventory and asset management processes.
Training & Collaboration
- Educate and support staff on newly introduced technologies and IT best practices.
- Work closely with various departments to assess technology needs and propose suitable solutions.
- Contribute to IT project planning, coordination, and implementation.
- Perform other reasonable duties as assigned by the IT Officer.
Minimum Qualifications & Experience
Education
- Advanced Diploma (A1) or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Professional certifications such as CCNA are an added advantage.
Experience
- At least 1 year of experience in an IT Assistant or similar IT support role.
- Hospitality industry experience is an added advantage.
Key Skills & Competencies
- Strong working knowledge of Windows and Linux operating systems.
- Good knowledge of printers, switches, servers, cameras, and access points.
- Strong troubleshooting, analytical, and problem-solving skills.
- Understanding of audiovisual and conference technology support.
- Ability to manage IT assets effectively.
- Good communication and interpersonal skills.
- Team-oriented with a service-focused mindset.
Work Environment
- Hospitality-driven and guest-focused setting.
- Emphasis on teamwork, learning, and continuous development.
- Full-time, on-site role within a hotel environment.
What We Offer
- Employment in accordance with hotel policies and procedures.
- A professional working environment that supports learning and teamwork.
- Opportunities for skills development within the scope of the role.
Safeguarding & Equal Opportunity
Mantis Kivu Marina Bay Hotel is an equal opportunity employer. We value diversity and do not discriminate on the basis of gender, origin, disability, religion, or any other protected characteristic. Background checks and reference verifications may be conducted for the selected candidate
Required Application Documents
Interested candidates should submit the following documents in one merged PDF file:
- Application letter addressed to Mantis Kivu Marina Bay Hotel HR
- Updated Curriculum Vitae (CV)
- Copy of academic qualifications Copy of relevant professional certifications (if any)
Application Submission
Interested candidates are invited to submit their applications via email to:
Email: hrofficer@mantiskmb.com
CC: it@mantiskmb.com
Only shortlisted candidates will be contacted for interviews.
Attachment
attachment_file_6b596abf153ece155e57
- Assistant IT Officer
Department: Information Technology(IT)
Employer: Mantis Kivu Marina Bay Hotel
Location: Rusizi (Kamembe), Western Province, Rwanda
Reports to: IT Officer / IT Manager
Posting Date: 29 January 2026
Application Deadline: 5th February 2026
About Mantis Kivu Marina Bay Hotel
Mantis Kivu Marina Bay Hotel is a lakeside hospitality property located in Rusizi, Kamembe delivering warm Rwandan hospitality supported by international service standards. The hotel is committed to operational excellence, data security, innovation, and guest satisfaction through reliable and efficient technology systems.
Main Role Purpose
The IT Assistant Officer supports the daily IT operations of the hotel by ensuring the smooth functioning of technology infrastructure, systems, and guest-facing applications. The role contributes to system reliability, data protection, and timely technical support in accordance with hotel policies and best practices.
Key Responsibilities
IT Operations & Support
- Provide first-level technical support for hardware, software, and network-related issues. • Monitor, manage, and resolve IT support requests in a timely manner.
- Create and submit daily IT incident reports to the IT Officer.
- Escalate unresolved or critical IT issues to the IT Officer for further support.
- Support the deployment, upgrade, and maintenance of hotel systems including PMS, POS, and CRM platforms.
Systems, Network & Infrastructure
- Assist in installing, repairing, and maintaining CCTV cameras, access points, switches, and servers.
- Make RJ45 patch cords, keystones, and run network cabling during IT operations.
- Support audiovisual equipment setup including mixers, projectors, speakers, microphones, and conference room systems.
- Ensure smooth operation of guest-facing technologies such as Wi-Fi and entertainment systems.
- Ensure server rooms and IDFs are clean, organized, and well maintained.
IT Assets & Security
- Control and maintain IT assets including printers, IP phones, computers, and POS workstations.
- Conduct weekly cleaning and basic maintenance of IT devices.
- Apply and uphold data protection and system security standards in line with IT Officer/Manager directives.
- Assist with IT inventory and asset management processes.
Training & Collaboration
- Educate and support staff on newly introduced technologies and IT best practices.
- Work closely with various departments to assess technology needs and propose suitable solutions.
- Contribute to IT project planning, coordination, and implementation.
- Perform other reasonable duties as assigned by the IT Officer.
Minimum Qualifications & Experience
Education
- Advanced Diploma (A1) or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Professional certifications such as CCNA are an added advantage.
Experience
- At least 1 year of experience in an IT Assistant or similar IT support role.
- Hospitality industry experience is an added advantage.
Key Skills & Competencies
- Strong working knowledge of Windows and Linux operating systems.
- Good knowledge of printers, switches, servers, cameras, and access points.
- Strong troubleshooting, analytical, and problem-solving skills.
- Understanding of audiovisual and conference technology support.
- Ability to manage IT assets effectively.
- Good communication and interpersonal skills.
- Team-oriented with a service-focused mindset.
Work Environment
- Hospitality-driven and guest-focused setting.
- Emphasis on teamwork, learning, and continuous development.
- Full-time, on-site role within a hotel environment.
What We Offer
- Employment in accordance with hotel policies and procedures.
- A professional working environment that supports learning and teamwork.
- Opportunities for skills development within the scope of the role.
Safeguarding & Equal Opportunity
Mantis Kivu Marina Bay Hotel is an equal opportunity employer. We value diversity and do not discriminate on the basis of gender, origin, disability, religion, or any other protected characteristic. Background checks and reference verifications may be conducted for the selected candidate
Required Application Documents
Interested candidates should submit the following documents in one merged PDF file:
- Application letter addressed to Mantis Kivu Marina Bay Hotel HR
- Updated Curriculum Vitae (CV)
- Copy of academic qualifications Copy of relevant professional certifications (if any)
Application Submission
Interested candidates are invited to submit their applications via email to:
Email: hrofficer@mantiskmb.com
CC: it@mantiskmb.com
Only shortlisted candidates will be contacted for interviews.
Attachment:attachment_file_6b596abf153ece155e57
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