About Equity Bank
Equity Bank is one of the region’s leading financial institutions, committed to transforming the lives and livelihoods of the people of Africa socially and economically. With a strong presence in Kenya, Uganda, Tanzania, Rwanda, DRC, and South Sudan, Equity Bank serves over 20 million customers – the largest customer base in Africa.
Currently, the Bank is seeking additional talent to join its team in the following role:
Position: Relationship Supervisor – Channels
The Relationship Supervisor – Channels will be responsible for:
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Driving customer acquisition, retention, and income generation from all Bank payment channels.
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Supporting the advancement of the Bank’s Digital Payment Strategy.
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Leading the digitization journey of existing and new customers to ensure high uptake of digital solutions.
Key Responsibilities & Accountabilities
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Sell and onboard customers to Bank digital platforms.
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Deliver set targets as per the KPIs of the branch.
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Recruit agents, collect documents, and process approvals at branch level.
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Ensure agent activation and performance monitoring.
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Achieve at least 90% activity rate for Agents, Merchants POS, and PWE Tills.
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Drive growth in:
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International Money Transfer (IMT) business.
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Inter-country business.
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Merchant POS and PWE business.
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Promote adoption of new digital products.
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Formulate and execute innovative digital offerings aligned with business goals and customer experience.
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Manage product roadmaps & business cases for digital channel growth.
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Monitor and manage card stock.
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Build and maintain strong customer relationships through regular visits and follow-ups.
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Ensure compliance with KYC and AML regulations.
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Conduct market analysis & recommend technology enhancements.
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Collaborate with Head Office to implement the payments business strategy.
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Monitor channel performance and assess industry competition.
Qualifications, Experience, Skills & Attributes
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Bachelor’s degree in a business-related field from a recognized institution.
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Minimum 2 years’ experience in Agency or Merchant Acquiring business within the banking sector.
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Driving license (Category A or B) is an added advantage.
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Strong knowledge of Digital Channels Business & Operations.
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Experience in relationship management.
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Passion for technological innovation and awareness of global digital trends.
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Analytical skills to interpret and evaluate financial statements.
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Strong understanding of the banking industry, rules, and regulations.
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Excellent sales, customer service, negotiation, and presentation skills.
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Strong interpersonal skills with a results-driven attitude.
Application Guidelines
If you meet the above requirements, please submit your application quoting the job title in the subject line of your email. Your application should include:
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Detailed CV
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Copies of academic and professional certificates
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Testimonials
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Daytime telephone contact & email address
Email: jobsrwanda@equitybank.co.rw
Deadline: 8th October 2025
Equity Bank is an equal opportunity employer.
We value diversity of individuals, ideas, perspectives, and insights that strengthen our workplace.
https://equitygroupholdings.com/rw/uploads/RS-Channels–.pdf
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