IT Help Desk Officer at Rwanda information society authority (RISA) : Deadline: Aug 26, 2025

By
B. Claire
-
0
934

Job responsibilities

• Support personnel, and act as focal point when end-users face hardware, software, or system issues; • Administer desktop computers, printers, IP telephone, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches; • Keep inventory of all equipment, software, and licenses; • Monitor and work on responding quickly to incoming requests related to IT issues; • Maintain user PC, including upgrades and needed configurations; • Monitor the LAN or WAN infrastructure in the office; • Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; • Taking care of all the networking issues and troubleshoot it as soon as possible; • Maintaining and creating a document management system to protect and restore the data; • Provide phone, remote access, and desktop support of Intel based hardware and software systems; • Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system; • Must maintain accurate and timely service tickets; • Maintain licensing compliance and asset tracking databases of hardware and software; • Serve as local data recovery expert of failed hard drives and PC based systems; • Assist users in configuring approved wireless devices.




Qualifications

    • Advanced diploma in Software Engineering

      0 Year of relevant experience

    • Advanced diploma in Computer Science

      0 Year of relevant experience

    • Advanced diploma in Computer Engineering

      0 Year of relevant experience

    • Advanced diploma in Information and Communication Technology

      0 Year of relevant experience

    • Advanced diploma in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Advanced Diploma in Information Management System

      0 Year of relevant experience

    • Bachelor’s Degree in Software Engineering,

      0 Year of relevant experience

  • Bachelor’s degree in Information Management system

    0 Year of relevant experience



Required certificates

  • Certifications in A++, N++, MCIP, MCSA, CCNA

Required competencies and key technical skills

    • Integrity
    • Strong critical thinking skills and excellent problem solving skills
    • Inclusiveness
    • Accountability
    • Communication
    • Teamwork
    • Client/citizen focus
    • Professionalism
    • Commitment to continuous learning
    • Problem solving skills
    • Risk management skills
    • Results oriented
    • Databases and management information systems
    • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
    • Ability to convert high-level customer needs into a technical development strategy
    • Ability to manage and troubleshoot TCP / IP networking issues
    • Experience in Desktop Support, Network Administration and System Administration
    • Ability to repair PCs and other hardware equipment
    • Understanding of ICT specifications for different equipment, PCs, Printers, scanners;
    • Good analytical skills and problem solving techniques
    • Good interpersonal communication skills and ability to work with others under pressure and solve problems
    • Strong drive to provide excellent service and experience to end-users
    • Good analytical skills, ability to do prioritization, effectively manage time
  • Stakeholders management and problem solving skills



Psychometric Languages

    • English
  • Français

Psychometric Domains

    • Critical thinking

      Competence / Skills

    • Problem solving

      Competence / Skills

    • Decision making

      Competence / Skills

    • Time management

      Competence / Skills

    • Knowledge/Awareness

      Behavior and attitude

    • Patience

      Behavior and attitude

    • Clear and Effective Communication

      Communication skills

    • Conflict Resolution

      Communication skills

  • Adaptability and Flexibility

    Communication skills

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