Manager, Agent Recruitment and Training (1)
Job Purpose:
Responsible for the recruitment and training of agency banking partners in support of the growth and profitability of the Agency Banking Business.
Main Responsibilities:
- Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.
- Design and execute agent training and development programs to enhance skills and career growth
- Preparation of Training / Meeting budgets, venues and logistics for better execution
- Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose
- Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products
- Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)
- Monitoring the new recruited, inactive, and dormant Agents for required advice
- Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment
- Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.
- Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans
- Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.
Educational qualifications and work experience:
- Bachelor’s degree in finance, Business Administratin, related field, Technology
- Possession of Professional Qualifications in Banking is an added Advantage.
- Minimum Three (3) years of experience
