Job responsibilities
• Promote customer relations in the Ministry; • Receive the Ministry’s visitors and direct them appropriately; • Give appropriate and relevant information to the Ministry’s customers; • Attend to customer complaints and give appropriate solutions; • Deal with queries from the public and customers • Maintain the reception area clean and tidy; • Prepare customer satisfaction summary reports. • Perform any other task in connection with his/her duties as may be assigned the supervisor.
Qualifications
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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3
Advanced Diploma (A1) in Office Management
0 Year of relevant experience
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4
Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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6
Advanced Diploma in Hospitality Management
0 Year of relevant experience
Required competencies and key technical skills
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1Integrity
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2Strong critical thinking skills and excellent problem solving skills.
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3Inclusiveness
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4Accountability
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5Communication
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6Teamwork
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7Client/citizen focus
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8Professionalism
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9Commitment to continuous learning
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10Results oriented
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11Digital literacy skills
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12Resources management skills
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13Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
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14Knowledge of customer service practices
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