Job responsibilities
Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor
Qualifications
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1
Advanced Diploma in Office Management
0 Year of relevant experience
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2
Bachelor’s Degree in Public Relations
0 Year of relevant experience
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3
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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4
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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5
Bachelor’s Degree in Marketing & Communications
0 Year of relevant experience
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6
Advanced Diploma in Hospitality management
0 Year of relevant experience
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7
Office Management and Administration
0 Year of relevant experience
