3 Job Positions of Customer care officer at Ngororero District Under Statute :Deadline: Sep 23, 2024

Minimum Qualification • Advanced Diploma (A1) in Office Management, Hospitality Management; or Bachelor’s Degree in Communication, Public Relations, Marketing, or Customer Relations, Office Management or Hospitality Management. I. Summary of Overall Role and Responsibilities A customer care officer is responsible of assisting customers (patients) by providing helpful information, orienting patients, answering questions, and responding to complaints. II. Key Duties and Tasks • Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor