2 Job positions of Customer Care Officer at Nyamasheke District Under Statute:Deadline: Jul 10, 2024

Job responsibilities

Assist with placement of orders, refunds, or exchanges Create and maintain reports about customer interactions Deal directly with customers either by telephone, electronically or face to face Direct customers to online resources Greet customers warmly and ascertain problem or reason for calling Handle and resolve customer complaints Resolve customer complaints via phone, email, mail, or social media Respond promptly to customer inquiries Update customer records in the system, including notes about interactions Use telephones to reach out to patients and verify account information Organize workflow to meet patient timeframes Direct requests and unresolved issues to the designated resource Manage patient’ accounts Keep records of interaction interactions and transactions Record details of inquiries, comments and complaints Prepare and distribute customer activity reports Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Perform other related duties as required by his/her supervisor

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