Description
Job Summary
Reporting to the Manager, IT Support, the Officer IT is responsible for acquisition, development and maintenance of applications that support the information asset of Bank.
Key Responsibilities;
- Diagnosing and solving hardware/software faults
- Manage applications in charge of tracking and storing NBR documents
- Prioritize and schedule problems and escalate problems (when required) to the appropriate staff
- Handling of incoming help requests from end users via both telephone and Manage Engine Service Desk and work on them in a courteous manner
- Installing and configuring computer systems and peripherals
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Technical Specification new IT equipment’s to be purchased Technical support to NBR Branches
- Requisition and quality assurance of supplied IT equipment and distribution
- Ensure continuous IT asset inventory and preventive maintenance
- Training of End users on the use of IT services
- Perform any other duties as may be directed by the Manager
Qualifications, Experience and Skills
- Bachelor’s degrees in computer science, Information Technology or computer Engineering.
- Female Candidates are encouraged to apply
Maximum Age:35years
Core Competencies
- Personal drive and effectiveness.
- Ability to generate breakthrough solutions.
- Ability to constantly deliver quality and value.
- Strong customer focus; and
- Effective Communication Skills
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