2 Job positions of Customer Care Officer at Kayonza District Under Statute :Deadline May: 31, 2024

Job responsibilities

Key Duties and Tasks  Assist with placement of orders, refunds, or exchanges.  Create and maintain reports about customer interactions.  Deal directly with customers either by telephone, electronically or face to face  Direct customers to online resources  Greet customers warmly and ascertain problem or reason for calling.  Handle and resolve customer complaints  Resolve customer complaints via phone, email, mail, or social media.  Respond promptly to customer inquiries  Update customer records in the system, including notes about interactions  Use telephones to reach out to patients and verify account information.  Organize workflow to meet patient timeframes  Direct requests and unresolved issues to the designated resource  Manage patient’ accounts  Keep records of interaction interactions and transactions  Record details of inquiries, comments and complaints  Prepare and distribute customer activity reports  Maintain customer databases  Communicate and coordinate with internal departments  Follow up on customer interactions  Provide feedback on the efficiency of the customer service process  Perform other related duties as required by his/her supervisor

• • 1
    Advanced Diploma in Office Management

    0 Year of relevant experience

• • 2
    Bachelor’s Degree in Communication

    0 Year of relevant experience

• • 3
    Bachelor’s Degree in Public Relations

    0 Year of relevant experience

• • 4
    Bachelor’s Degree in Office Management

    0 Year of relevant experience

• • 5
    Bachelor’s Degree in Marketing

    0 Year of relevant experience

• • 6
    Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

• 7
  Bachelor’s Degree in Hospitality Management

  0 Year of relevant experience

Required competencies and key technical skills

• • 1
    Professionalism

• • 2
    Excellent Communication Skills

• • 3
    A patient manner and responsible attitude

• 4
  Creativity and Innovation

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