JOB SPECIFICATION FOR QUALITY ASSURANCE SENIOR OFFICER
1. BACKGROUND
Prime Insurance Limited is an insurance company, established in 1995 by Rwandan investors. To harmonize the conduct of insurance market in Rwanda, the Regulator enacted a directive that required insurance companies to separate their general and life insurance businesses.
The Company is seeking to recruit highly skilled, self- motivated and experienced person to fill the post of QUALITY ASSURANCE SENIOR OFFICER.
Under the direct supervision and leadership of the Risk & Compliance, the QUALITY ASSURANCE SENIOR OFFICER plays a central role in establishing, maintaining, and improving a Quality Management System to ensure that an organization consistently delivers products or services that meet or exceed customer expectations while complying with relevant regulations and standards.
The Quality Assurance Senior Officer will be mainly responsible for ensuring the quality and compliance of processes, policies, and procedures within the company. This role involves evaluating and improving operational practices, monitoring adherence to regulatory standards, and enhancing overall customer satisfaction by identifying and rectifying quality issues.
2. KEY ROLES & RESPONSIBILITIES
- Policy and Procedure Development: Collaborate with management to develop, implement, and maintain quality policies and procedures that align with the organization’s goals and regulatory requirements.
- Compliance Monitoring: Ensure that the organization complies with relevant quality standards, regulations, and industry best practices at all levels and in all its departments.
- Documentation Control: Oversee the creation, maintenance, and control of quality documentation, including manuals, procedures, and records.
- Auditing: Conduct pre-audit self-assessment to assess the effectiveness of the quality management system and identify areas for improvement before QMS audit start.
- Training: Provide training to employees on quality standards, procedures, and best practices to ensure a common understanding of quality requirements.
- Understanding the organization and its context: Help a company to determine external and internal issues that are relevant to its purpose and its strategic direction that affect its ability to achieve the intended result(s) of its quality management system and Understanding the needs and expectations of interested parties (Stakeholders)
- Risk Management: Identify and assess potential risks to quality management system, and work with relevant stakeholders to develop strategies for mitigating these risks.
- Continuous Improvement: Drive continuous improvement initiatives by analyzing data, identifying trends, and recommending actions to enhance processes and product/service quality.
- Supplier Quality Management: Evaluate and monitor the performance of suppliers to ensure that they meet quality standards and specifications.
- Customer Feedback: Monitor and analyze customer feedback and complaints to identify trends and areas for improvement.
- Corrective and Preventive Actions: Manage the process by investigating non-conformities, implementing corrective actions, and preventing the recurrence of quality issues.
- Measurement and Analysis: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the QMS and identify opportunities for improvement.
- Communication: Foster a culture of quality by communicating the importance of quality standards and requirements throughout the organization.
- Customer Feedback Analysis: Collect and analyze customer feedback to improve services and enhance customer satisfaction.
- Certification and Accreditation: Work towards and maintain certifications related to quality standards, such as ISO 9001.
- Any other tasks assigned by the supervisor.
3. REQUIRED SKILLS & QUALITIES
- Be of proven moral integrity
- Excellent interpersonal skills with the ability to be flexible and adaptable
- Possess strong analytical and assessment skills
- Mature and team player
- Show a sense of responsibility and initiative
- Computer skills
- Ability to follow specified Procedure
- Ability to work under Pressure
- Proficiency in record keeping and Data analysis
- High degree of accuracy and attention to details;
- Rwandan Nationals of age below 45 years old are only eligible Candidates
- Female candidates are encouraged to apply.
4. EDUCATION & EXPERIENCE
- Education: Bachelor degree in insurance, BBA majoring insurance or related field
- Quality Management system (ISO 9001:2015) work experience: At least 12 months of work related to implementing or auditing management systems in insurance/ reinsurance industry or related field
- Professional qualification: Passed a QMS (ISO 9001:2015) Certified Auditor/Lead Auditor course from a recognized and registered service or related field
- Language: Excellent command of the French, English & Kinyarwanda.
5. REQUIRED DOCUMENTS:
- Application letter addressed to Chief Executive Officer.
- Recent Curriculum Vitae with proven work Experience (work certificate).
- Notarized education certificates.
- A copy of National Identification.
- Two professional referees.
- A copy of a valid Criminal Record Certificate
Applicants are required to email applications via talent@umurava.africa by 8th June 2024.
NOTE: Umurava is conducting talent acquisition in partnership with Prime Insurance.
Done at Kigali, March 07th, 2024.
Chief Executive Officer
