2 Job Positions of Customer Care at Memomorial Sites at Rubavu District Under Contract: Deadline: Mar 27, 2024

Job responsibilities

– Provide good reception and tour guide for visitors – Offer the service if necessary counseling to report on each need for site maintenance – Make a detailed report on donations collected at the memorial site – Ensure that a memorial site environment is always clean – Oversee the maintenance of particular graves during the rainy season and during the period of commemoration. – Analyze and develop strategies and adequate measures for the stability and the preservation of memory and the promotion of visits to the memorial site. – Develop and support the means of self-financing memorial site – Develop and maintain working relations with other local organs of similar duties; Attending meetings and conferences, exchanging information and experience on memory and prevention of genocide, its ideology, negations – To do any other task assigned by the District

Minimum qualifications

Required competencies and key technical skills

• • 1
    Integrity

• • 2
    Strong critical thinking skills and excellent problem solving skills.

• • 3
    Inclusiveness

• • 4
    Accountability

• • 5
    Communication

• • 6
    Teamwork

• • 7
    Client/citizen focus

• • 8
    Professionalism

• • 9
    Commitment to continuous learning

• • 10
    Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• • 11
    Knowledge and understanding of the Rwandan legal system and International law

• • 12
    Analytical, negotiations and report writing skills;

• • 13
    High levels of integrity, confidentiality with high professional and ethical standards

• • 14
    Good presentation skills and ability to communicate with various audiences, including end users and managers

• • 15
    Ability to work in team

• 16
  Good team working skills, time management and decision making skills;

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