Call Center Operator at Ombudsman Office Under Statute : Deadline: Mar 15, 2024

Job responsibilities

Answer calls from clients and address their needs, complaints, or other issues or services; • Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued;

• Utilize software, databases and tools appropriately;

• Propose recommendations for products or services that may better suit client needs;

• Adhere to policies and procedures related to call center management;

• Produce reports of activities;

• Manage equipment and materials put at his/her disposal;

• Perform any other duties assigned by the supervisor.

Minimum qualifications

• • Bachelor’s Degree in Public Administration

    0 Year of relevant experience

• • 2 . Bachelor’s Degree in Administrative Sciences

    0 Year of relevant experience

• • 3.  Bachelor’s Degree in Management

    0 Year of relevant experience

• • 4. Bachelor’s Degree in Communication

    0 Year of relevant experience

• • 5. Bachelor’s Degree in Journalism

    0 Year of relevant experience

• • 6. Bachelor’s Degree in Law

    0 Year of relevant experience

• • 7. Bachelor’s Degree in Development Studies

    0 Year of relevant experience

• • 8. Bachelor’s Degree in History

    0 Year of relevant experience

• • 9. Bachelor’s Degree in Social Work

    0 Year of relevant experience

• • 10. Bachelor’s Degree in Political Sciences

    0 Year of relevant experience

• • 11. Bachelor’s Degree in Education Sciences

    0 Year of relevant experience

• • 12. Bachelor’s degree in Social Studies

    0 Year of relevant experience

• • 13. Bachelor’s Degree in Sociology

    0 Year of relevant experience

• 14. Bachelor’s Degree in Media Studies

  0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

• • 2
    Analytical skills

• • 3
    Problem solving skills

• • 4. Decision making skills

• • 5. Time management skills

• • 6. Risk management skills

• • 7. Results oriented

• • 8. Digital literacy skills

• • 9. Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• • 10. Communication skills

• • 11. Interpersonal skills

• • 12. Organizational Skills

• • 13. Team working Skills

• • 14. Reporting and writing skills

• 15. Collaboration skills

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