4 Job Positions of Customer Care Officer at Central University Hospital Of Butare (CHUB) Under Statute : Deadline: Mar 13, 2024

Job responsibilities

Ensure quality customer care services delivery:

-Development of strong working relationships across all departments

-Implement Customer Relationship Model.

-Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital.

-Implement service protocols and identify process improvements relevant to Customer Service across the organization.

-Record CHUB’s security system to ensure system is fully operational.

-Resolve relevant problems and complaints from the public and advise on system improvements in line with CHUB’s Complaints Handling

-Management of all problems related to customers

-Identify and report on performance constraints

-Submit monthly, quarterly and annually report to the supervisor

Minimum qualifications

• • Bachelor’s Degree in Sociology

    0 Year of relevant experience

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• • 2
    Bachelor’s Degree in International Relations

    0 Year of relevant experience

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• • 3
    Bachelor’s Degree in Communication

    0 Year of relevant experience

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• • 4
    Bachelor’s Degree in Journalism

    0 Year of relevant experience

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• • 5
    Bachelor’s Degree in Public Relations

    0 Year of relevant experience

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• • 6
    Advance Diploma in Office Management

    0 Year of relevant experience

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• • 7
    Bachelor’s Degree in Office Management

    0 Year of relevant experience

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• • 8
    Bachelor’s Degree in Clinical Psychology

    0 Year of relevant experience

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• • 9
    Bachelor’s Degree Social Work

    0 Year of relevant experience

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• • 10
    Bachelor’s Degree in Public Health

    0 Year of relevant experience

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• • 11
    Advanced Diploma in Communication

    0 Year of relevant experience

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• • 12
    Advanced Diploma in Public Relations

    0 Year of relevant experience

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• • 13
    Advanced Diploma in Marketing

    0 Year of relevant experience

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• • 14
    Advanced Diploma in Customer Relations

    0 Year of relevant experience

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• • 15
    Advanced Diploma in Social Work

    0 Year of relevant experience

---

• • 16
    Advanced Diploma in Sociology

    0 Year of relevant experience

---

• • 17
    Advanced Diploma in Public Health

    0 Year of relevant experience

---

• • 18
    Bachelor’s Degree in Marketing

    0 Year of relevant experience

---

• • 19
    Advanced Diploma in Linguistics and Literature

    0 Year of relevant experience

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• • 20
    Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

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• • 21
    Bachelor’s Degree in Translation and Interpretation

    0 Year of relevant experience

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• • 22
    Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

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• • 23
    Bachelor’s degree in Linguistics and Literature

    0 Year of relevant experience

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• • 24
    Advanced Diploma in Hospitality management

    0 Year of relevant experience

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• • 25
    Advanced Diploma in Development Studies

    0 Year of relevant experience

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• • 26
    Advanced Diploma in Travel and Tourism Management

    0 Year of relevant experience

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• • 27
    Bachelor’s Degree in Travel and Tourism Management

    0 Year of relevant experience

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• • 28
    Advanced Diploma( A1) in Translation or Interpretation

    0 Year of relevant experience

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• • 29
    Advanced Diploma in International Relations

    0 Year of relevant experience

---

• • 30
    Advanced Diploma in Journalism

    0 Year of relevant experience

---

• 31
  Advanced Diploma in Clinical Psychology

  0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

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• • 2
    Analytical skills

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• • 3
    Decision making skills

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• • 4
    Time management skills

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• • 5
    Risk management skills

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• • 6
    Results oriented

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• • 7
    Digital literacy skills

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• • 8
    Fluency in Kinyarwanda, English and/ or French. Knowledge of Swahili is an added advantage

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• • 9
    Knowledge of customer service practices

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• • 10
    Analytical and problem-solving skills

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• • 11
    Communication skills

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• • 12
    Problem solving skills

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• 13
  Speaks clearly and persuasively in positive or negative situations

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