Job responsibilities
– Support personnel, and act as focal point when end-users face hardware, software, or system issues; – Administer desktop computers, printers, IT Telephony, servers and related equipment (monitor hard drive, keyboard, etc…), software deployment, security updates and patches; – Keep inventory of all equipment, software and licenses; – Monitor and work on responding quickly to incoming requests related to IT issues; – Maintain users PC, including upgrades and needed configurations; – Monitor the LAN or WAN infrastructure in the office; – Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; – Taking care of all the networking issues and troubleshoot it as soon as possible; – Maintaining and creating a document management system to protect and restore the data; – Provide phone, remote access and desktop support of Intel based hardware and software systems; Track assigned tasks throughout problem solving life cycle using the firm’s help desk system. Must maintain accurate timely service service tickets; – Maintaining licensing compliance and asset tracking database of hardware and software; – Serve as local data recovery expert of failed hard drives and PC based systems; – Assist users in configuring approved wireless devices.
Minimum qualifications
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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2. Bachelor’s Degree in Computer Science
0 Year of relevant experience
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3. Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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4. Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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5. Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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6. Bachelor of Science in Computer Engineering
0 Year of relevant experience
Required certificates
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Microsoft Certified Solutions Associate (MCSA) – Windows Server
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1Commitment to continuous learning
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2Resource management skills
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3Analytical skills
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4Problem solving skills
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5. Decision making skills
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6. Time management skills
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7. Risk management skills
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8 .Results oriented
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9 . Digital literacy skills
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10. Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage
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11. Understanding of ICT specifications for different equipment, PCs, Printers, scanners
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12. Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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13. Ability to convert high-level customer needs into a technical development strategy
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14. Ability to manage and troubleshoot TCP / IP networking issues
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15. Ability to repair PCs and other hardware equipment
