Job Title: Country Manager, Rwanda
Reports to: Regional Managing Director – Processing, East Africa
Department: Processing PROFILE INTRODUCTION
Our client, a leading player in the financial technology (FinTech) and payment processing industry, specializes in delivering technology-enabled payment solutions as a service to both merchants and financial institutions across the Middle East and Africa. They seek to onboard a dynamic and experienced Country Manager to lead operations in Rwanda. The successful candidate will be responsible for driving growth, fostering strong teams, and achieving organizational objectives within the country.
Roles & Responsibilities:
- Financial Leadership: Assume full P&L responsibility for Rwanda, ensuring cost and revenue targets are met.
- Strategic Planning: Develop comprehensive business plans for Rwanda, setting ambitious targets and executing strategies to achieve them.
- Market Development & Expansion: Identify sales leads, expand into new markets, and present the organization’s profile and services to potential clients. Lead the recruitment of top-tier talent to realize growth opportunities.
- Team Motivation and Leadership: Cultivate a high-performance culture by effectively motivating and supporting team members, showcasing strong leadership skills, and ensuring alignment with strategic objectives.
- Stakeholder Engagement: Maintain strong relationships with regulators, governmental bodies, and other key stakeholders through transparent communication.
- Client Engagement: Collaborate with the Sales Support team to deliver tailored proposals and negotiate terms with clients.
- Value-Added Services: Identify opportunities to provide value-added services to existing and potential clients.
- Client Satisfaction: Ensure client satisfaction with product delivery and address any issues or concerns in coordination with the operations department.
- Sales Excellence: Equip teams to conduct effective sales calls and successfully close deals. Identify opportunities for cross-selling and up-selling to enhance client relationships.
- Relationship Management: Build and maintain strong working relationships with internal teams and external stakeholders. Foster lasting customer relationships to ensure the highest level of service.
- Problem Resolution: Proactively address and resolve any issues or complaints raised by clients related to project execution, demonstrating a commitment to client satisfaction.
KEY COMPETENCIES:
- Strategic Orientation
- Financial Acumen
- Commercial Acumen
- Customer Focus
- Stakeholder & Relationship Management
- Team Leadership & Management
MINIMUM REQUIREMENTS:
- Master’s degree preferred, or a Bachelor’s degree from a recognized university.
- A minimum of 10 years of extensive experience in Digital/Transactional Banking, Retail
- Banking, or Cards’ Business, showcasing a robust commercial background, with a proven track
- record of at least 6 years in senior management roles.
- Demonstrate in-depth knowledge of various aspects of the payments industry, showcasing a
- clear line of sight to the dynamic landscape of the payments sector.
- Strong understanding of third-party processing service provision or equivalent.
- Exceptional analytical and problem-solving skills.
- Outstanding relationship management, presentation, communication, and negotiation skills
- Proven ability to facilitate critical decisions and handle complex issues.
- Cultural awareness and the ability to thrive in a diverse environment.
Interested candidates should send their both combined cover letter and well detailed CV no later than March 27, 2024 via vacancies@stratostaff.co.ke.
