ROLE DESCRIPTION
Application deadline: March 13, 2024
The project support manager will lead a center of excellence in project management and technical assistance for the HOPE global network of programs. As a leader and individual contributor, the project support manager will oversee strategic projects involving new technology applications, system implementations, and operational process and product innovations. In this role, (s)he will direct the activities of a team of project managers to provide broad consultative and support services within the organization and partner organizations. While specializing in technical project support, the team will serve in other project management and technical assistance activities. Finally, the project support manager will play a key role in developing and facilitating the execution of organizational and team strategic objectives.
RESPONSIBILITIES
- Promote and fulfill the mission and vision of HOPE International
- Project Management and Support
- Lead a center of excellence in project management for the HOPE network of programs, supporting HOPE-led and partner organizations in accomplishing key objectives
- Manage and support a pipeline of critical projects within the organization, including but not limited to banking, fintech, and digital transformation applications; software applications; operational changes; and product or system innovations
- Collaborate with the Innovation team to help teams successfully transition new concepts into operational systems, products, and processes
- Assist in the development and implementation of new technology systems and applications, providing leadership on project scoping and implementation, building consensus, managing stakeholders, and creating deliverables
- Coordinate interdisciplinary and cross-cultural teams, as well as external entities including vendors, consultants and partner organizations
- Lead a project management community of practice to equip and support project managers across the organization and the broader HOPE network
- Maintain a project support resource library, curating and establishing HOPE’s best practices and policies around project management in conjunction with the Innovation team
- Team Management
- Directly supervise the staff and activities of the Project Support team, investing in the personal and professional development of managers and support staff
- Promote and oversee strategic relationships between internal resources and external entities, including vendors and partner organizations
- Support organizational and Technology function strategic planning processes, leading sub-teams in research, development, execution, and documentation of strategic objectives
- Manage the Project Support department budget, with semi-annual budgeting projections and reviews
- Technical Assistance Consultation
- Support the HOPE network by providing consultative and facilitation services to help programs identify and solve key challenges, as required to meet strategic operations and program objectives
- Lead and/or support teams on projects including technology initiatives and product, service, or process development/improvement
- Maintain a strong knowledge of trends in the project management sector, as well as a working knowledge of microfinance, savings groups, and digital finance operations
QUALIFICATIONS
- Personal confession of faith in Jesus Christ and commitment to the mission and vision of HOPE International
- Bachelor’s degree in business, community development, policy, planning, IT or related fields
- Five or more years of professional experience with increasing responsibility in project and team management, preferably in technology, micro-enterprise development, or the financial services sector
- Strong organizational skills and ability to self-manage, including effective time management and prioritization of competing demands/multiple deadlines
- Excellent interpersonal, written, and oral communication skills, with the ability to build relationships and consensus among diverse stakeholders and work effectively cross-culturally
- Knowledge and experience with the systems development life cycle, with hands-on project management support from initiation through implementation. Prior experience in software selection, implementation, integration, and testing is preferred
- Experience with project management platforms required; experience in technology support platforms highly preferred
- Willingness to travel up to 75 nights per year
- Ability to speak multiple languages and cross-cultural experience preferred
SPECIAL APPLICATION INSTRUCTIONS
* Note on salary: HOPE International determines starting salary ranges based on internal equity and the external market. Because we take a market-based approach to pay, this salary range is specific to US-based employment. Hires made in other countries will have a salary range based on local market factors and this range will be disclosed during the interview process.
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