Job Profile: IT support officer
1. Background introduction
The CPCIC, established under the Nation Industrial Research and Development Agency (NIRDA), aims to provide technical assistance and business advisory services related to climate change resilience, circular economy, and cleaner production practices for the private sector. As a project partner in Circular Food systems for Rwanda, the CPCIC focuses on promoting circular business models in SMEs. The project aims to facilitate a shift to sustainable food systems, minimizing waste, utilizing materials efficiently, and promoting regenerative production practices through enabling a policy environment and integrating circularity in agri food SMEs in Rwanda.
In this regard, CPCIC is looking for a dynamic and qualified person to support the team in matter related to information technology tools of the organization.
The IT support officer is responsible for the company’s IT infrastructure both physical and digital assets, and undertakes administrative IT helpdesk tasks to support colleagues.
The role includes actively managing network infrastructure, managing user accounts and user profiles, ensuring the proper functioning of computer systems, providing technical support for the company website and enforcing security and compliance measures, and delivering efficient IT support to employees. This person handles the IT helpdesk function within the organization including:
- Support personnel, and act as focal point when end-users face hardware, software, or system issues
- Administer desktop computers, printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches.
- Keep inventory of all equipment, software, and licenses
- Monitor and work on responding quickly to incoming requests related to IT issues
- Maintain user PC, including upgrades and needed configurations
- Monitor the LAN or WAN infrastructure in the office.
- Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
- Taking care of all the networking issues and troubleshoot it as soon as possible
- Maintaining and creating a document management system to protect and restore the data.
- Maintain licensing compliance and asset tracking databases of hardware and software.
- Serve as local data recovery expert of failed hard drives and PC based systems.
- Assist users in configuring approved wireless devices
2. Required Qualifications
Education
- At least an Advanced diploma or Bachelor Degree in Software Engineering, Computer Science, Computer Engineering, Information and Communication Technology, Electronics and Telecommunication Engineering
- Demonstrated knowledge of multi-media and graphic design is required
- Strong technical skills, including knowledge of computer hardware, software, and networking.
- Familiarity with web development and mobile app support, including debugging and issue resolution.
- Knowledge of web development languages and frameworks (e.g., HTML, CSS, JavaScript, Python) is preferred.
- Familiarity with mobile app platforms (e.g., Android, iOS)
- Understanding of IT security principles and best practices.
Terms of employment
This is a fixed one-year contract renewable based on performance and availability of fund, only for nationals and based in Kigali, Rwanda.
The IT Support Officer report to the Operational and finance Manager in CPCIC.
Application Procedure
Interested and qualified candidates are invited to apply for the role by sending an application letter, curriculum vitae including two professional references, copies of Degrees and other relevant qualification documents, and a copy of national identification card in one PDF Format document to info_cpcic@nirda.gov.rw before 9th December, 2023
