Customer Care Officer at FERWAFA | Kigali: Deadline: 27-10-2023

B.P. 2000 Kigali

Email: ferwafa@yahoo.fr

Web site: www.ferwafa.rw

Job Vacancy Announcement 

FERWAFA would like to request interested people to apply to Customer Care Officer position by fulfilling the respective mentioned requirements:


Employer background

Fédération Rwandaise de Football Association (FERWAFA) is a non-governmental and non-profit organization founded in 1972 as member of CAF and FIFA in 1978.

FERWAFA has set the main goal, which is to develop, improve and organize the football games throughout Rwanda territory, which might end as well by improving the CAF/FIFA ranking.

To legitimately stand with confidence, FERWAFA is recognized by the government of Rwanda and operates within the framework of the FIFA/CAF rules and regulations.


Job title:

Customer Care Officer

Reporting to: The Director of Administration and Finance.

Starting time: Immediately

Duties and Responsibilities:

• Receive, record and distribute all incoming and outgoing emails
• Establish and maintain the general filing system and file all correspondences
• Receive and provide clear guidance and orientation to FERWAFA clients/visitors
• Produce a report of activities
• Receive and check incoming and outgoing emails;
• Record incoming and outgoing emails;
• Ensure timely distribution of all Incoming/outgoing mail’s
• Facilitate FERWAFA staff to access documents;
• Regularly check and dispatch emails received on FERWAFA email;
• Ensure the security of FERWAFA correspondences and reception stamp;
• Maintain a current and accurate filing system;
• Ensure the timely filing of documents;
• Classify and archive all the documents sent and received in a secure place; initiate modern computer tools for correspondence and correspondence management;
• Receive and answer telephone calls and orient them accordingly;
• Receive FERWAFA clients/visitors and provide orientation.
  
  
  

SELECTION CRITERIA

• Candidate will be being Rwandese Nationality will
• Criminal record testifying that the candidate has not been condemned to 6 months’ imprisonment.
• Preferably aged under 30.
• Understanding the principle of non-disclosure and confidentiality.
• Have a bachelor’s degree in Office management, Secretariat, Hospitality, Management, with 1 Year proven experience as a receptionist or customer care position;
• Be proficient in the use of MS Office suite, especially PowerPoint, Excel, and Word;
• Have excellent verbal, written and presentation skills in English, French, and Kinyarwanda (any other language being a plus);
• The candidate should be available to start immediately upon confirmation of his recruitment and contract terms finalization.
  
  
  

Application:

Interested candidates shall submit their application letter addressed to the General Secretary of FERWAFA (via by email Careers@ferwafa.rw) accompanied by:

1. Signed detailed curriculum vitae and cover letter,
2. Copy of their degree
3. Evidences of required experience
4. Criminal record
5. Copy of their ID or Passport

Submission deadline is Friday 27^th October 2023 at 05:00PM

Only applicants that will fulfill all the requirements for this position will be notified and invited for the next phase of the recruitment process.

Done at Kigali,23/10/2023 

KALISA Adoplhe

General Secretary

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