Team Leader – Supervisor at NETIS Rwanda :Deadline: 16-10-2023

JOB DESCRIPTION

JOB TITLE: TEAM LEADER-SUPERVISOR

DEPARTMENT: OPERATIONS

REPORTS TO: PROJECT MANAGER

RESPONSIBLE FOR:  TECHNICIANS/RIGGERS

I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Team Leadership:

• Lead and supervise a team of Technicians, Riggers, providing guidance, coaching, and support.
• Coordinate team schedules and assignments to ensure efficient workflow.
• Foster a collaborative and productive work environment within the telecom team.
  
  
  

2. Project Management:

• Plan, organize, and oversee the execution of RAN and MW installations and commissioning. · Monitor project timelines, budgets, and resources to ensure successful project completion.
• Report project progress and issues to upper management.

3. Technical Expertise:

• Serve as a subject matter expert in telecom technologies, including RAN, MW, IP routers, and switches.
• Assist team members in troubleshooting complex technical issues.
• Stay updated on industry trends and emerging technologies relevant to telecom.
• Have Experience on Ericsson Equipment
• Familiarity with Ericsson projects processes is an added value.
• Have EHS related certificates.
  
  
  

4. Quality Assurance:

• Ensure that telecom installations and commissioning activities meet industry standards and company quality benchmarks.
• Conduct regular audits and inspections to verify the integrity of telecom equipment and infrastructure.
• Implement corrective actions and improvements as needed.

5. Documentation and Reporting:

• Maintain accurate records of equipment inventory, maintenance activities, and project documentation.
• Generate reports on team performance, project status, and network health.
• Communicate findings and recommendations to upper management.
  
  
  

6. Cross-functional Collaboration:

• Collaborate with cross-functional teams, including engineers, optimization teams, and network security specialists.
• Work together to resolve network issues, optimize performance, and enhance security measures.

II. OTHER DUTIES AND RESPONSIBILITIES

1. Team Management:

• Supervise a team of technicians, providing guidance, training, and performance evaluations.
• Schedule and assign tasks to ensure adequate coverage and response times.

2. Network Maintenance:

• Monitor network performance and troubleshoot issues to minimize downtime.
• Coordinate with network engineers for upgrades and repairs.

3. Customer Support:

• Address customer inquiries and complaints, ensuring timely resolution.
• Collaborate with customer support teams to maintain high customer satisfaction.

4. Quality Assurance:

• Implement and enforce quality control measures to maintain network reliability.
• Conduct regular audits and performance assessments.
  
  
  

5. Technical Expertise:

• Stay updated on industry trends and emerging technologies.
• Provide technical expertise and support to the team as needed.

6. Documentation:

• Maintain accurate records of network configurations, repairs, and maintenance activities.

7. Safety and Compliance:

• Ensure adherence to safety protocols and industry regulations.
• Manage compliance with local and federal telecommunications laws.

III. EXPERIENCE, REQUIREMENTS / QUALIFICATION

• A degree or diploma in telecommunications, electronics, or a related field is preferred.
• Proven experience in a telecom industry with a track record of successful project management.
• Strong technical knowledge of telecom protocols and equipment from various vendors.
• Excellent leadership, problem-solving, and analytical skills.
• Effective communication and teamwork abilities.
• Ability to work independently and in challenging environments.
• Commitment to adhering to safety guidelines and protocols.
  
  
  

How to Apply