Job Title: Operations Assistant
Company: Virunga Express Ltd
Job Type: Full-time
About Us
VIRUNGA EXPRESS Ltd is a leading passenger transportation company dedicated to providing safe, efficient, and reliable services to our valued customers. To support our continued growth, we are searching for a dedicated and experienced Operations Assistant to assist Operations Director in leading and optimizing our operational processes.
Job Description:
As an Operations Assistant, you will be responsible for planning; organizing and coordinating all transport activities as well as other activities relating to other products offered by the institution. Key responsibilities include:
- Operational Leadership:
- Provide strategic leadership to the operations team,
- Guarantee good market penetration and ensure the development of turnover,
- Ensure automation and all systems in place are working properly
- Supervise and guide team members, promote a culture of accountability and continuous improvement.
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
- Scheduling and Logistics:
- Develop and manage efficient driver and vehicle scheduling to optimize routes and meet customer demands.
- Ensure the timely deployment of vehicles and drivers to meet daily operational requirements.
- Monitor and adjust schedules as needed to accommodate changes, delays, or emergencies.
- Safety and Compliance:
- Oversee and enforce safety protocols, compliance with regulations, and company policies.
- Implement and maintain rigorous safety training programs for drivers and staff.
- Collaborate with relevant authorities to ensure adherence to local transportation regulations.
- Customer Service and Communication:
- Ensure a customer-centric approach by addressing passenger inquiries, concerns, and complaints.
- Maintain open and effective communication channels with drivers, staff, and customers.
- Identify opportunities for service enhancements based on customer feedback.
- Data Analysis and Reporting:
- Analyze operational data to identify trends, areas for improvement, and opportunities for growth.
- Generate comprehensive reports to track key performance metrics and operational efficiency.
The interested candidates should fulfills the following:
- Bachelor’s Degree in Business Information Technology (BIT) or related disciplines with IT background is an advantage.
- Familiar with transport operations and related policies, legal and regulatory framework
- Management capacity, self-initiated, analytical-minded, able to handle multi-tasks under tight schedule
- Good risk management and compliance awareness
- Excellent problem solving and analytical skills
- Strong communication and interpersonal skills with good command of both spoken and written English and French
- Proficient in computer applications, such as MS Word, Excel, PowerPoint
To apply, please submit your application documents to virunga.recruitment@gmail.com before October 21th, 2023 with the subject line “Operations Assistant Application – [Your Names].”
NOTE: All documents must be combined and in PDF Format. Only shortlisted candidates will be contacted.
