IT Help Desk Officer Under Statute at NATIONAL HUMAN RIGHTS COMMISSION (NHRC) : Deadline: Sep 28, 2023

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Job description

Ensuring ICT equipment are in good condition

ï‚§ Make inventory of ICT equipment
ï‚§ Prepare Maintenance plan of ICT equipment
ï‚§ Conduct maintenance(curative and preventive) of ICT equipment
ï‚§ Guarantee purchase and related equipment meets the appropriate specifications and required standards


Ensuring the reliability and scalability of the network
ï‚§ Troubleshoot problems with network and security infrastructure , including routers, switches, firewalls, VPN, proxy servers and make corrective actions when necessary
ï‚§ Deploy, monitor and troubleshoot local area networks using a variety of network equipment, software and protocols
ï‚§ Monitor network traffic to identify problems and make capacity planning recommendations with the help of the NMS (Network Management System) and monitoring tools

Managing Website and database
ï‚§ Regular updating the website
ï‚§ Website backup and upgrade
ï‚§ Website security


Proving ICT Training and support services to staff
ï‚§ Assess user capacity and suggest training and area in need of improvement
ï‚§ Create material and presentations for trainings and reports
ï‚§ Conduct training of employees on both computer software and ICT systems
ï‚§ Offer ICT support services to staff on both hardware and software

Ensuring Data management and Security
ï‚§ Create data recovery/backup system
ï‚§ Effective functioning of internal messaging function and internal access
 Install, update and upgrade regularly computer softwares (Antivirus, OS…)




Minimum Qualifications

  • Advanced diploma in Software Engineering

    0 Year of relevant experience

  • Advanced diploma in Computer Science

    0 Year of relevant experience

  • Advanced diploma in Computer Engineering

    0 Year of relevant experience

  • Advanced diploma in Information and Communication Technology

    0 Year of relevant experience

  • Bachelor’s Degree in Software Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Computer Science

    0 Year of relevant experience

  • Bachelor’s Degree in Computer Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Information and Communication Technology

    0 Year of relevant experience

  • Bachelor’s Degree in Electronics and Telecommunication Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Information Management Systems,

    0 Year of relevant experience

  • Advanced Diploma in Information Management System

    0 Year of relevant experience

  • Advanced Diploma in Electrical and Electronic Engineering

    0 Year of relevant experience




Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

Click here to apply
















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