Job Purpose:
Responsible for business growth of international money transfers, and relationship management of IMT partners.
Main Responsibilities:
- Drive revenue growth across the branch, sub-agent, and digital IMT networks.
- Relationship management of IMT partners including but not limited to Western Union, MoneyGram, RIA, Xpress Money, World Remit, Small World, Transfast, Transfer-To,
- and Terra Pay.
- Relationship management of IMT sub-agents.
- Recruitment and onboarding of new IMT partners and sub-agents.
- Initial and ongoing training of IMT products, systems, service standards, operational procedures, and AML/KYC compliance.
- Conduct POS audits and mystery shopping on branches and sub-agent locations to ensure compliance with service standards and identify areas of improvement to close gaps.
- Performance monitoring and reporting and actively reducing dormant locations in branches and sub-agent locations.
- Work with cross-functional teams to develop and execute a consistent go-to-market strategy to increase brand awareness and drive business growth.
- Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties.
Educational qualifications and work experience:
- Bachelor’s degree in commerce
- Professional Qualification: CPA/CFA
- Master’s degree in strategic management
- 4 years of experience in IMT sales and operations.
- 5 years of experience in IMT business development, portfolio management, IMT product development, relationship management, and customer service.
- 2 years of experience in IMT operations.
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