Field Activation & Agent Quality Analyst at MTN Rwanda: Deadline: September 8, 2023

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About MTN Rwanda

Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals who contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends. Mobile Money Rwanda Limited is therefore Internally and Externally recruiting a highly competent and self-motivating individual for the below position.




Job Responsibilities

  • Abide by and execute the functional strategy cascaded by the functional lead.
  • Assist in the review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
  • Participate in strategic meetings, when required.
  • Execute Commercial department wide transformation initiatives, when required by the functional lead.
  • Implement adequate risk mitigation and controls, with directions from the functional lead.
  • Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
  • Assist in the preparation of proposals on change initiatives SLA, policies and procedures, when required.
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact on functional lead.
  • Execute projects initiated in the specific sub-function.
  • Abide by the established objectives, targets and budgets for the sub-function, when required.
  • Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead.
  • Prepare documentation required for sign-off on tactical changes.
  • Ensure execution in alignment with Commercial department strategy.
  • Agent float management analysis.
  • Report daily to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization.

 




  • Report on an ad-hoc basis on specific projects, as required.
  • Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same.
  • Comply with the set governance mechanisms, under supervision from the functional lead.
  • Evaluate the efficiency and effectiveness of assigned channel strategies and propose and offer suggestions for improvements.
  • Analyse agent profitability and provide recommendations.
  • Execute initiatives aligned with specific go-to-market strategies for assigned channels.
  • Support channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings.
  • Execute channel strategy to accelerate targeted revenue growth.
  • Execute roadmap for delivery of channel changes based on consumer insights and business requirements.
  • Support in channel lifecycle management with a specific focus on rationalization and elimination of duplicative channels, the introduction of enhanced service offerings, re- design of existing channel capabilities


  • Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth.
  • Support all joint business planning activities with channel partners.
  • Prepare periodic reports on channel profitability, operator performance and sales performance trends and generate periodic channel assessment reports for channel performance review.
  • Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region.
  • Execute territory specific initiatives and manage profitable and sustainable partnerships to ensure the achievement of the Fintech business objectives in the region.
  • Execute initiatives aimed at integration of channel strategy.
  • Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems, when required.
  • Act as a secondary point of contact for partners and gather insights on product uses and needs.
  • Identify and share opportunities for operational improvements.
  • Timely provision of reports to external stakeholders.
  • Performs any other tasks that may be assigned from time to time by immediate supervisor.



Job Requirements

  • Bachelor’s degree in marketing, or any other relevant field
  • A minimum of 2 to 3 years’ total experience in sales, marketing or agent management.
  • Experience in Fintech, banking or Mobile Money is preferred.
  • Experience working in a global/multinational enterprise with a good understanding
    emerging market is preferred

 




How to apply

  • Bachelor’s degree in marketing, or any other relevant field
  • A minimum of 2 to 3 years’ total experience in sales, marketing or agent management.
  • Experience in Fintech, banking or Mobile Money is preferred.
  • Experience working in a global/multinational enterprise with a good understanding
    emerging market is preferred

Click here for more details & Apply












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