Job Description
• Organize good communication between hospital and other external institutions/companies.
• Develops and puts in place communication campaigns and institution strategies.
• Represents the institution in discussions with public departments, special interest groups, and other organizations.
• Responds to media and public enquiries.
• Arranges interviews with media outlets.
• Organize and mobilize written, oral, radio and TV broadcasts to inform the public on hospital’s activities Cover audience and press conferences held by senior managers of the institution.
• Work with the hospital administration to issue press release.
• Make critical analysis of publications national or international media concerning the hospital and produce synthetic technical notes to authorities.
• Build a greater understanding of health care issues and use his/her skills to encourage the public to adopt healthier lifestyles.
• Submit daily, monthly, quarterly and annually report to the supervisor.
• Participate on ethics committees as requested.
• Receive visitors and orient them in different department needed around the hospital.
• Initiate and communicate information to the public the new activity in the hospital
• Participate in different special events in hospital and health centers
• Participate in customer care services and accreditation process.
• Handle conflicts or complains between clients, visitors, staff and colleagues and provide feedback.
• Participate in coordination meeting, senior management meeting in hospital or health center to promote institution.
• Participate in different meeting related to the health, HCs (pacification, strategic plan, exhibition, publication, community engagement and management)
• Make regularly flash report of events to the authorities (DG, RHCC-RBC, others)
• Advise good customer care in the hospital and give recommendations to the department/ administration to improve services.
• Receive and manage different phone calls, audio, video or written information from clients through different social media that were not closed immediately and look for the solution.
• Perform other related duties as required by his/her supervisor
Minimum Qualifications
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Journalism
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Media
0 Year of relevant experience
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Bachelor’s degree in any other field with three (3) years of professional experience in communication, media and/or public relations
0 Year of relevant experience
Competency and Key Technic
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Presentation skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Great communication, verbal, and written skills
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Demonstrated ability to build collaborative working relationships with government counterparts, private sector and civil society organizations
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Advanced skills in visual communication
