Job Description
Duties and responsibilities:
– Provide good hospitality CoK guests, assist them with their respective needs, and provide them with protocol;
– Organize customer satisfaction surveys or opinion polls on services offered by the City of Kigali;
– Follow up on complaints by service seekers and advise the institution on corrective measures;
– Develop and manage systems for monitoring the quality of customer care and service delivery;
– Ensure that services provided by departments are well known to service seekers and that requirements checklist are available.
– Respond to and or redirect calls and email enquiries where appropriate;
– Receive, register and submit the City of Kigali central secretariat incoming correspondences.
– Perform any other duties assigned by the supervisor.
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Bachelor’s degree in Marketing
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
