Rwanda Ultimate Golf Course Ltd
Job Description
Title : Head of Facilities
Reports to : General Manager
Education level : Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.
The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.
Head of Facilities oversees the daily maintenance, safety and management tasks that promote a clean and safe working environment for the buildings and Golf course employees.
KEY RESPONSABILITIES:
- Delegating cleaning and maintenance tasks to team members
- Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces
- Performing routine maintenance on facilities and supervise repairs as needed.
- Ensuring Exceptional Customer Service on the golf facilities.
- Oversee the setup and organization of the facility, including arranging the equipment, creating workout areas, and ensuring a clean and safe environment.
- Manage day-to-day operations, including opening and closing procedures, scheduling, and staff management.
- Scheduling routine inspections and emergency repairs of the facility
- Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
- Addresses guest, member and member guest complaints and resolves problems immediately.
- Monitor member satisfaction and implement strategies to enhance the overall facility experience.
- Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders
- Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff
- Schedules and chairs regular staff meetings focused on customers, operations, and continuous improvement.
- Collaborating with the technical team and upper management on budgeting for facilities needs
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
QUALIFICATIONS & EXPEREINCE
- Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.
- Organizational skills with attention to detail.
- Ability to multitask, prioritize, and adapt in a dynamic environment.
- Strong leadership and team management skills.
- Having more than three (3) years of experience in hospitality industry
- Proficient with MS Office Suite and point of sale (PoS) are preferred.
- Ability to play Golf will be an added advantage.
Required documents:
- A detailed CV with 3 contacts of professional referees.
- A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
- Copies of academic degree, professional training certificates, and other relevant training certificates
- The deadline for submitting applications is July 10th, 2023, at 14:00 hrs. Kigali time.
- All applicants should submit their zipped documents on hr@rwandagolf.rw
- Only selected candidates for interview will be contacted.
- All unzipped documents will be automatically disqualified.
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