NYUNGWE NATIONAL PARK VACANCY ANNOUNCEMENT
Position Title: Commercial Development Manager
Reports to: Park Manager
Location: Nyungwe National Park
Position Level: Head of Department within Park Management Unit
Background
African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 22 national parks and protected areas in 12 countries covering over 20 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, Rwanda, Zambia Zimbabwe and South Sudan .
Nyungwe Management Company Ltd (NMC Ltd) has been created under the public private partnership to manage Nyungwe National Park. NMC Ltd is seeking to recruit a suitable candidate to fill the post of Commercial Development Manager in Nyungwe National Park.
The Commercial Development Manager is to significantly contribute to the long-term financial sustainability of the park, by ensuring tourism products and activities are identified and implemented in a professional manner with minimum impact on the ecosystems of the park.
Duties and Responsibilities of Commercial Development Manager
- Implement the Tourism Development Plan and review and update it every 2 years of which some of the below are components but not limited too
- Roll out and management of concessionaires
- Growth in tourism numbers across all visitor classes
- New products, improved products and review of pricing
- Market Nyungwe NP at all levels and all platforms
- Coordinate all tourism activities within set time frames and ensure quality assurance
- Motivate, coach and manage all tourism and hospitality staff whilst also ensuring community development is a deliverable with regards to education and economy
- Supervise the collection of park revenues from receptionists/sales representatives and lodges (with Finance Department) all whilst ensuring smooth bookings and reservations
- Ensure consistent progress on products and standards
- Continual and frequent Liaison with tourism entities and platforms in country and internationally
- Steady growth of the average spend per person to the park year on year
- Being an ambassador and driver to sustainable tourism in conservations spaces
- Manage all aspect of print production, receipt and distribution, Inc. Brochures & posters, billboards etc.
- Achievement of frequent, timely and positive media coverage of Nyungwe National Park
- Updating digital media sites on a regular basis
- Production and distribution of quarterly newsletters
- Marketing planning and budget management
- Monthly reporting of statistics
- Management of shops at the all selling points, including. sourcing, ordering, stocktaking of supplies
- Overseeing the management and bookings, including procurements of supplies for the lodge (s)
- Implementing procedures for smooth operations of tourism facilities
- Monitoring and reporting on the state of tourism facilities, including infrastructure
- Developing promotional packages and analysis of impact
Required Qualification, Competencies and Experience for the Role
- Minimum of Bachelor’s Degree in tourism management, marketing or equivalent
- Minimum of 5 years of relevant experience in tourism and/or marketing and Hospitality Sector
- Great communications skills, outgoing personality and proven confidence making presentations in different languages
- Proven track record in managing teams of tourism and Hospitality staff (guides, cashiers, camp managers, etc.)
- Good and effective coaching skills
- Fluent in Kinyarwanda, English and/or French
- Demonstrated ability to work under pressure and be flexible
- Demonstrated ability to work with a team
- Fully computer literate, including desktop publishing and photographic software
- Valid driving license and proven confidence driving
Desired
- Bi-lingual French-English
- Knowledge of other languages such as German, Spanish, Italian, Chinese an advantage
- Knowledge of natural history, ecology, bird-watching.
- Rwandan citizenship
Work experience in Rwandan national parks
- Proven record in Budget preparation and management
- Experience in Destination marketing
- Knowledge of hospitality software and management tools
HOW TO APPLY
Cover letter together with CVs in English language providing details of three referees, email address and telephone contact should be submitted by email to nmc.recruit@africanparks.org (with the attachment being in PDF format) not later than 26th June 2023. Application should be addressed to:
Park Manager
Nyungwe Management Company
Please note that only candidates with the needed qualifications and relevant experience will be shortlisted. If you do not hear from us in 2 weeks after the deadline, know that you are not meeting our requirements.
