Title: Agent Expansion Manager
Location: Rwanda, Kigali
Department: Commercial
Reports to: Channel Manager
Direct Reports : Agent Expansion Representative
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest-growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers(agents). In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role:
The Agent Expansion Manager (AEM) at KOKO Networks recruits KOKO Fuel agents across the country based on priority demographics and market research information. The AEM onboards, trains and sets up agents for success as they join the KOKO Agent network. This role requires strong leadership and management skills to manage a team of expansion representatives and ensure new agents receive the necessary support and resources to start operating successfully.
What will you do:
- Recruitment:
- The Agent Expansion Manager is responsible for identifying and recruiting high-quality KOKO Fuel agents across the country based on priority demographics and market research information.
- Onboarding and Training:
- The Agent Expansion Manager must vet, then ensure that new agents are successfully onboarded and trained to operate within the KOKO Agent network. This includes providing necessary resources and support to agents, as well as managing a team of expansion representatives to ensure consistent messaging and training.
- Team Management:
- Lead and manage a team of agent expansion representatives, setting clear expectations and goals, and providing ongoing coaching and feedback to ensure their success.
- Standards and Habits:
- The Agent Expansion Manager must set the right standards for new agents and instill the right habits from the outset. This includes ensuring agents adhere to KOKO’s operational procedures and providing ongoing support and guidance to agents to help them achieve their performance targets until handover to the zonal team.
- Collaboration:
- The Agent Expansion Manager must collaborate with cross-functional teams, including Marketing, and Operations, to ensure that KOKO’s expansion and growth strategies are aligned and effective. This includes sharing market intelligence information, gathering feedback and working collaboratively to achieve shared goals.
What will you bring to KOKO:
- Bachelor’s degree from an accredited university, preferably in a business related area of study
- 5+ years experience in a similar position
- Commercial acumen
- Good planning and organizational skills
- Ability to work under pressure and with minimum supervision
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
- Unquestionable Integrity
- Proficient in English and Kinyarwanda
How to Apply:
Interested candidates should send their both combined cover letter and well detailed CV no later than 28th May 2023 via the apply button below.
** KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
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