Job Opportunity
POSITION: Sales and Marketing officer
DEPARTMENT: Front office
REPORTS TO:OPERATIONS MANAGER
PRIMARY OBJECTIVE OF POSITION
The Sales & Marketing officer will be primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage
A sales and marketing officer will be responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there. The Sales and marketing team has a substantial influence on the profitability of the business. He or she have to define roles that reflect the strengths of your products and assign responsibilities for achieving the sales performance required by the company.
Major responsibilities include:
- The officer must maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.
- Successfully promoting and managing the brand
- Working with advertising agencies
- Managing relationships with agencies and partners
- Overseeing budgets for advertising, marketing, and promotions
- Monitoring competition
- Supervising the Marketing and Sales Department staff
- Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.
- A Sales and marketing officer in the hotel industry is responsible for maximizing a hotel’s revenues by developing programmes to increase occupancy
- Make profitable use of its accommodation, meeting and leisure facilities.
- Organise and conduct site inspections and familiarization trips in conjunction with the Hotel team.
- Manage the number and performance of third party and promotional websites and liaise with providers in ensuring optimisation of the hotel’s online position.
- Proactively monitor the Hotel’s profile on the various social media platforms and ensure appropriate responses are posted in a timely fashion.
- Liaise with our Digital Team in managing the content of the Hotel’s website.
- Develop and agree departmental sales plans and communicate them clearly to all parties.
- Manage all promotional collateral from copyright through to design and print and ensure that it is in line with Great international branding.
- Ensure in house promotional material is current, effective and supports any new sales and marketing promotions
- Where necessary devise adverts for the promotion of the Food & Beverage departments in the local market.
- Manage the guest database and ensure that client’s details are accurate.
- Ensure that a Represent the hotel at consumer trade fairs, mall promotions and tourism events both at local and national level.
- Maintain the highest standards of professional conduct at all times when dealing with clients, guests etc.
Minimum qualifications and experience required
- Should have a bachelor’s degree in Marketing, Hospitality or other related disciplines
- Minimum 2-5 years’ experience as sales and Marketing officer Position in the hotel industry.
- Relevant training certificates in the service in the Hospitality Industry.
- Work well with people
- Have fantastic presentation skills
- Be an excellent negotiator
- Have exceptional communication skills
- Use current technology for the benefit of the hospitality property, for example social media such as blogs, twitter and RSS feeds if they can be used appropriately.
- Think creatively to come up with exciting new campaigns
Required Documents:
- Motivation letter explaining your suitability for the position,
- Curriculum vitae with 3 referee names,
- Notarized Academic Documents and certificates.
- Criminal Record Form
- National ID.
To apply for this exciting and rewarding opportunity, please forward your application as one document to the Human Resource Manager, via email Christophe.MUYOBOKE@mantiscollection.com no later than 14th April 2023.
Only shortlisted candidates shall be contacted.
By sending in your application, you consent to Mantis EPIC Hotel running a background check on your record.
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