The World at Abt
Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 4,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within – we look after people around the world, and we’ll do the same for you.
Ready to embrace rewarding and meaningful work? Now’s your chance.
The Opportunity
As the local IT Specialist, under the supervision of the Finance and Administration Manager, the IT Specialist will be responsible for establishing, managing, and maintaining the project’s computer network at all operational locations.
Project Description
The PMI Evolve Project supports the U.S. President’s Malaria Initiative (PMI) and USAID to plan and implement an integrated vector control strategy with the overall goal of reducing the burden of malaria while promoting equity to sustain malaria gains. Abt has implemented integrated vector control for PMI since 2011, delivering high-quality indoor residual spraying (IRS), technical assistance for insecticide-treated net (ITN) distribution and durability monitoring, and new approaches for larval source management (LSM). Additionally, Abt’s PMI-funded work manages the most comprehensive malaria vector entomological surveillance programs in 21 African countries to inform malaria vector control trends, strategies, and impact. Under the PMI Evolve Project, Abt will further its delivery of integrated vector control programs by partnering with local communities, organizations, and governments to co-design and co-implement tailored malaria vector control programs. The end goal is fighting malaria while strengthening local capacity to sustain malaria gains.
Core Responsibilities
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- Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in-person, by phone or using remote access tools.
- Track and process all project staff IT support incidents, requests and tasks using the ServiceNow ticketing tool.
- Manage the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US.
- Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them.
- Ensure file server backups are completed successfully (if applicable)
- Maintain ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PC’s, laptops, printers, etc.), and update the Asset Records on a monthly basis on ServiceNow.
- Provide technical support for the resolution of major outages, network, or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.).
- Image, reimage, configure, and join Abt laptops to the domain.
- Create (and update as required) a Disaster Recovery Plan for the office.
- Assist in management of Group Policies and file permissions for project users and groups.
- Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes.
- Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting), 1×1 meetings and any other meetings.
- Identify and communicate process improvements which will allow site staff to increase their efficiency and productivity.
- Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems.
- Provide basic training to users on MS Office products.
- Provide support to monitoring and evaluation and other program teams as necessary during program activities and campaigns.
Minimum Qualifications
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- Bachelor’s degree in computer science, computer programming, or another IT-related field.
Preferred Qualifications
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- Bachelor’s degree in computer science, computer programming, or another IT-related field or high school diploma
- At least 4 years of relevant professional experience in IT network administration in a Windows environment, including internet access support.
- The ability to manage and provide technical oversight to junior programmers and consultants.
- The ability to work independently with general supervision. Follows established policies and procedures.
- The ability to work well in collaboration with project SMT team, VIPs, executives, stakeholders, and technical advisors.
- Experience in using IT Support Ticketing Tools, ex: ServiceNow.
- Work experience in NGOs or International organizations is a plus.
- Fluency in English
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development.
Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.
Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.
ABOUT US
The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate change, food security and governance—as well as in international evaluation. Our multi-layered health portfolio includes policy, health promotion and disease prevention, health finance, and health systems management. In partnership with government clients and local experts, our high-quality programs in Africa, Asia, Latin America, and the Middle East are known for impact and innovation.
At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.
