| Job details | ||
|---|---|---|
| Taxpayer Services and Communication Division | ||
| Job Title: | Technical Officer in charge of Office Support | |
| Grade: | T1 | |
| Supervisor: | Assistant Commissioner for Communication and Customer Service Division | |
| Location: | HQ | |
| Working Mode: | Office | |
| Purpose | ||
| A Technical Officer is the top front line, customer-facing operational staff. She or he contributes to the achievement of operational or support objectives of the Division and targets by planning and carrying out individual work assignments aimed at verifying, inspecting and confirming internal or external customer’s compliance with legal obligations and administrative procedures. |
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| Key duties and responsibilities | ||
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| Required Academic Qualification | ||
| Preferred Qualifications | ||
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| Relevant Qualifications | ||
| Required Trainings | ||
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| Skill Type | Required Skill | Required Proficiency level |
| Computer Literacy | Spreadsheets (MS Excel) | medium |
| Computer Literacy | Word Processing (MS Word) | advanced |
| Customer care | Customer relationship management | advanced |
| Language | Proficiency in English | advanced |
| Language | Proficiency in French | medium |
| Language | Proficiency in Kinyarwanda | advanced |
| Office Administration Skills; | Office Administration Skills; | advanced |
| Time management, team work and presentation skills | Time management, team work and presentation skills | advanced |
Required Competencies |
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| Required Experiences | ||
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