JOB VACANCY
Telesales Agent
Superb Novas Technology Ltd, Kigali, Rwanda.
Superb Novas Technology Limited is an IT and Marketing, which was founded in 2022 by private investors and a management team with a wealth of experience in managing industry-leading companies in emerging markets, and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services of Computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, and computer facilities management activities, other Information Technology and Computer service activities, Data processing, Hosting and related activities and other Information Service activities.
TELESALES AGENT
Due to the growing demand for our services, we are now recruiting for multiple “Telesales Agents” to join our telesales team on a full-time basis. This role will be reporting to the Telesales Manager and the main responsibilities of this role are given below:
RESPONSIBILITIES
- Contact customers to generate new leads and increase the customer base
- Contacting potential or existing customers to persuade dormant customers to recharge again
- Follow up and regenerate sales on old leads
- Meet KPIs by ensuring telephone target sales are being reached
- Working professionally to accept and share customer’s experiences or feedback on our client’s product
- Become a multiple products sales expert by understanding different products offered by our different business clients
- Complete sales targets on a weekly/monthly basis
- Enter and update customer information in the database
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Ask questions to understand customer requirements and close sales
JOB SPECIFICATION
Essential Requipements
- Have a minimum educational qualification of a bachelor’s degree
- Can-Do and hand-on attitude is a MUST
- Be able to work individually as well as with a team.
- At least one-year customer service experience or telesales experience
- Have excellent English communication and persuasive skills. Proficiency in French and Swahili language would be an added advantage.
- Proficiency in the use of basic office software.
- Be comfortable in meeting sales targets.
- Knowledge about sports and betting platforms is an added advantage
REMUNERATION PACKAGE
Salary: 350,000 RWF in total per month, including transport allowance, etc.
Basic salary 250,000 RWF
KPI Bonus 100,000 RWF, which depends on the KPI scores.
APPLICATION PROCESS
Applicants must be legally authorized to work full-time in Rwanda and should not require employment sponsorship. Only complete applications will be considered. As an Equal Opportunity Employer, Superb Novas encourages applications from all individuals regardless of age, gender, race, marital status, physical ability, or any other legally protected basis.
Interested and qualified Candidates should submit their application letter, Curriculum Vitae (CV) with proven work experience, copy of academic documents, transcript, and copy of National Identification in one document to the recruitment email address of Superb Novas Technology Ltd. hr@superbnovas.com
The application should be addressed to hr@superbnovas.com with the subject of Telesales Agent.
Note: Only shortlisted candidates will be contacted due to a large number of applicants.
Emile MBARUSHIMANA
HR, and Administration Manager
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