Banking Services Manager at AB Bank Rwanda Plc : Deadline: 10-03-2023

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AB BANK Rwanda Plc. is looking for a qualified and competent staff to fill the position of Banking Services Manager.

Banking Services manager will report to Chief Business Officer and will be responsible for:

  • Supervising Banking Services operations bank-wide
  • Managing all banking service teams at branches (ex: front and back-office staff and supervisors)
  • Motivating, Evaluating and training Banking Services staff
  • Managing deposit portfolio and making proposals on the strategic way of improving existing banking services products
  • New deposit sales: Raising new deposits by developing deposit strategies and meeting with potential depositors
  • Relationship management with large depositors: ensuring good relationships with top depositors through regular meetings and updates
  • Driving deposits through self-directed sales efforts and through branch teams
  • Working closely with Finance team and treasurer on Bank liquidity management
  • Ensuring smooth operation of banking services in branches and outlets, including branch operations (customer service, client support, cash management, complaints management, client files, loan application management, etc.)
  • Ensuring compliance with regulatory requirements and internal policies and procedures related to banking services
  • Making proposals to management on innovations and operational improvements
  • Maintaining and updating banking services procedures
  • Preparing regular reports for management and Board of Directors
  • Participating in annual budgeting.


Necessary Experience, Skills and qualifications:

  • Minimum Bachelor’s degree: Business, Administration, Management or any other related field.
  • At least five years of experience in retail and in banking sector
  • Having knowledge of Rwanda banking industry regulations
  • Strong existing network of corporate depositors preferred;
  • Management experience preferred;
  • Excellent knowledge of banking operations;
  • Excellent organizational and leadership abilities
  • Communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software
  • Effective decision making skills
  • Experience with developing budgets and writing business plans
  • Good knowledge of the English language.


Interested candidates should send ONLY:

  • Letter of Interest
  • CV
  • ID
  • Copy of academic qualifications

To abr-recruiting@abbank.rw, not later than 10th March 2023.

[NOTE: Please state the POSITION in the subject of the email.]

Only shortlisted candidates will be contacted.

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